An Australian family of four have been left stranded in Bali for over 24 hours, claiming Jetstar won’t let their two-year-old board on an infant ticket.
Xavier Edwards, from Melbourne, was holidaying in Bali with his partner and their two children when they decided to extend their trip for daughter Zyanna’s second birthday on January 24.
The 49-year-old father went online to extend the return date from January 23 to 25, but claims Jetstar’s system would not allow him to buy a ticket for Zyanna.
Xavier Edwards, from Melbourne, was holidaying in Bali with his partner and their two children (pictured) when they decided to extend their trip for daughter Zyanna’s second birthday on January 24
Mr Edwards said ground staff at Bali airport denied his two-year-old daughter to board the flight on her infant ticket on Thursday, The Advertiser reports.
Mr Edwards said staff ‘demanded’ he pay $900 for an adult ticket to fly Zyanna from Bali to Adelaide, where the family intended to continue their holiday.
‘The original tickets were bought in good faith and correct in all aspects,’ he told the publication.
‘Jetstar has seized on the opportunity to make an extortionist demand of $900 — we could not fly leaving the two-year-old by herself at the airport.’
The airline child policy states: ‘If your infant is less than two years old on your outbound flight, they won’t need an allocated seat on the return flight, even if they turn two during your trip.
However, Jetstar warns: ‘This won’t apply if your infant was booked on separate bookings for the outbound and return flight.’
Mr Edwards’ daughter, Zyanna, turned two just 24 hours before their return flight to Australia, but Jetstar won’t let her board on an infant ticket (stock image)
Mr Edwards said staff ‘demanded’ he pay $900 for an adult ticket to fly Zyanna from Bali to Adelaide, where the family intended to continue their holiday
Mr Edwards was on the phone to Australian Jetstar staff when the check-in closed for the flight, making matters even more ‘stressful’.
The anxious father said both his children were ‘still on bottled milk’ as they are lactose intolerant and were ‘down to our last 20 scoops of formula’.
Mr Edwards older daughter, who flew back to Australia several days earlier, tried to contact Jetstar on behalf of her family.
The airline reportedly told the family they had to buy new tickets, which Mr Edwards said he could not afford.
Mr Edwards said he is now trying to get the money to fly his family home and is planning to visit the Australian consulate in Bali (stock image)
‘End of the day Jetstar should at very least honour our tickets and reschedule — however their Aussie staff seem to all trained to be terse, bordering on rude and simply repeat the same old story, complicity in their predatory internal policies,’ he said.
Mr Edwards said he is now trying to get the money to fly his family home and is planning to visit the Australian consulate in Bali.
Daily Mail Australia have contacted Jetstar for comment.