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Five Guys is slammed by Sydney foodies for being ‘overpriced and poor quality’

Aussies have slammed US burger giant Five Guys just weeks after the first store arrived in Sydney, with dozens of punters claiming it’s ‘overpriced and poor quality’.

The fast-food chain, which opened on September 20 in Penrith in Sydney’s west, is known for its customisable made-to-order burgers with the choice of 15 toppings and American-style milkshakes.

And while the brand might be beloved around the globe, Sydneysiders have been left less than impressed.

Some even claimed a burger from their local fish and chip shop was much better.

Aussies have slammed US burger giant Five Guys just weeks after the first store opened in Sydney, with dozens of punters claiming it’s ‘overpriced and poor quality’

The backlash comes after a social media-famous food critic criticised the store in a series of TikTok videos, which has sparked a massive debate online between passionate fast-food lovers

The backlash comes after a social media-famous food critic criticised the store in a series of TikTok videos, which has sparked a massive debate online between passionate fast-food lovers

The backlash comes after a social media-famous food critic slammed the store, claiming he was charged $215 for a family meal.

He said the food was no better than Hungry Jack’s.

After watching the fast-food reviewer’s video, hundreds of people reacted, which sparked a massive debate online.

Several were outraged over the eatery’s overpriced food and agreed that the cost wasn’t worth it.

One user wrote: ‘Tried it this week. $60 for 2 burgers, 1 serve of chips and 1 milkshake. Couldn’t agree more with him. On par with hungry jacks. Once the hype is over they won’t last.’

‘I agree, biggest rip-off. I bought a burger, chips and a milkshake and got charged $40. Never going again,’ wrote another.

While a third wrote: ‘Sad to say but the older generic places (Maccas, Hungry Jack’s, KFC) are just as good if not better. And our local chains (Grill’d) leave them for dead in taste and quality.’

Other passionate fast-food lovers argued that Australia’s local fish and chips shops would serve a much better burger than the fast-food chain.

One wrote: ‘Living in New York they had a Five Guys and I wasn’t impressed, but I have to say Australia does make good burgers. Go to a good Australian Fish & Chip shop and go get a burger with a lot!’

What’s on the menu at Five Guys?

BURGERS: Five Guys burgers are made with only the highest quality and freshest ingredients. Hand-formed burger patties with no preservatives, no hormones, and no antibiotics. Buns are baked fresh daily with a secret recipe and warmed on a dedicated grill to get the perfect toast. 

HOT DOGS: All-beef hot dogs, split and grilled lengthwise for a caramelized exterior. With the added option of melted American-style cheese, crispy smoked bacon, or both. 

FRIES: Fries are hand cut daily, cooked in peanut oil and made boardwalk style, firm on the outside with a creamy, mashed potato filling. Get them the traditional Five Guys way or try them with spicy Cajun seasoning. 

SHAKES: Five Guys shakes have a creamy, vanilla base. Customise them by adding one or more of the 10 premium mix-ins like crispy bacon, real bananas, fresh strawberries or cold-brewed coffee made daily in store.

‘I saw their prices and it was a firm no. Local fish and chips shop does awesome burgers for $6. Why waste your money?’ wrote another individual.

While a third wrote: ‘Great burgers come from fish n chip shops and normally cost about $6.’

But, some individuals jumped to the defence of Five Guys and didn’t understand why there was any fuss over their prices.

One wrote: ‘Not sure what the outrage is all about. The prices aren’t a mystery buy before you order.’

While a second wrote: ‘People out here acting as though Grill’d and all the other non-fast-food burger places in Australia don’t charge the same amount for burgers…’

Several were outraged over the eatery’s overpriced food, some believed the local fish and chip shop served better burgers, while others jumped to the defence of Five Guys (stock image)

Several were outraged over the eatery’s overpriced food, some believed the local fish and chip shop served better burgers, while others jumped to the defence of Five Guys (stock image) 

TikTok creator Fred, known for his straightforward opinions about fast food culinary, recently visited the world-famous Five Guys burger restaurant which recently opened at Penrith in Sydney's west - and he wasn't impressed (stock image)

TikTok creator Fred, known for his straightforward opinions about fast food culinary, recently visited the world-famous Five Guys burger restaurant which recently opened at Penrith in Sydney’s west – and he wasn’t impressed (stock image)  

TikTok creator Fred, known for his forthright opinions on fast food, recently visited the world-famous Five Guys burger restaurant in Penrith, in Sydney’s west on Tuesday – and he wasn’t impressed. 

In his first video of a series of scathing attacks on the new franchise, the food reviewer said he ordered six burgers, three milkshakes, four servings of fries and four drinks.

Furious to be charged $215 for the order, he posted a second video showing one of the $19 burgers. 

He took a bite to see whether the taste was comparable to the price. 

After a few mouthfuls, he told his fans the burger was on par with the $5 meals available at Hungry Jack’s.

The order included six burgers, three milkshakes, four fries and four drinks, which came to a whopping cost of $215 and the outraged reviewer said it was a 'rip-off'

The order included six burgers, three milkshakes, four fries and four drinks, which came to a whopping cost of $215 and the outraged reviewer said it was a ‘rip-off’

In a second video, he showed off the burger, which cost $19, and took a taste to reveal his thoughts on the expensive burger

In a second video, he showed off the burger, which cost $19, and took a taste to reveal his thoughts on the expensive burger

When did Five Guys land in Australia? 

US burger giant Five Guys opened its doors in Sydney’s western suburb of Penrith on September 20.

Seagrass Boutique Hospitality in Sydney secured the rights to be the brand’s master franchisee in Australia. 

Five Guys is a family-run burgers and fries joint that started in America in 1986. 

Now, there are locations across North America, Europe, the Middle East and Asia, with planned expansion into New Zealand.

The franchise is renowned for its customisable made-to-order burgers with the choice of 15 toppings and American-style milkshakes. 

‘I can not justify paying this amount of money for this,’ he said.

‘I’ll go straight to Hungry Jack’s.’

But he didn’t stop there.  

He blasted the burger as ‘slop’ before telling his followers to save their money and go elsewhere for their fast-food fix. 

‘I’m telling you, go to Hungry Jack’s, get yourself a double whopper, save the f*****g cash because that’s what this is,’ he said.

His robust opinion prompted a flurry of responses online, with most stunned at the cost of the fast-food meals.    

‘With those prices they won’t last in Australia for long,’ one fan said. 

‘Saved me a 30 minute trip this weekend thank you. Who charges $10 for a milkshake,’ another added. 

The Sydney food fan’s opinion on the US food chain prompted a flurry of responses from passionate food lovers (stock image)

The Sydney food fan’s opinion on the US food chain prompted a flurry of responses from passionate food lovers (stock image) 

While a third wrote: ‘It does look like a whopper for real!’

But others argued the food reviewer shouldn’t have complained about the cost if he had seen the prices before ordering. 

‘What, you didn’t see the prices before you ordered? Don’t pay and then complain. I don’t understand people or these negative comments,’ one said. 

‘You knew the price beforehand surely,’ another noted.  

A third wrote: ‘I’ve had Five Guys in multiple countries, quality always amazing and decent $.’

Daily Mail Australia has contacted Five Guys for comment. 

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