Former McDonald’s worker reveals ice cream machine appears broken as staff do not want to clean it

Former McDonald’s worker reveals the real reason why ice cream machines are often ‘broken’… because staff can’t be bothered to clean them

  • Will Doyle says cleaning ice-cream machines at McDonald’s takes three hours
  • Claims they often appear broken as staff do not want to clean them, on Monday
  • Customers say they will take McDonald’s ‘secret to the grave’ on viral Tweet
  • McDonald’s claims machines are cleaned with ‘heat treatment’ every 24 hours 

Will Doyle has claimed McDonald’s staff would tell customers the ice-cream machine was broken as they take three hours to clean 

A former McDonald’s worker has revealed that the ice-cream machines always appear broken because staff cannot be bothered to clean them.

Will Doyle claimed that the soft-serve machines take hours to clean and this makes staff reluctant to serve ice-cream, on October 21.

He wrote on Twitter: ‘Btw, I used to work in McDonalds. The ice cream machine was never broke, it just takes 3 hours to clean so we used to say it was broke so we didn’t have to serve you lot. Cheers x’ 

Another former worker said it was ‘always working’ but just ‘took too long to clean’ so they told people it was broken, in the Tweet which has been shared more than 10,000 times.

A heated debate has erupted about why the ice-cream machines at McDonald’s appear broken, on Twitter. Some former employees have jumped to the defence of staff and said others ‘don’t understand’ that the machines cannot be used at all during a cleaning cycle. It is ‘easier’ to say it is broken (file image)

People ‘don’t understand’ that the machine cannot be used at all during a cleaning cycle and it is more complicated than just ‘wiping it down’. This means it is ‘easier’ to say it is broken, says Eleanor in the Twitter thread. 

She added: ‘Unless you work for the company you don’t understand. It seems dumb but it’s genuinely easier to lie to avoid having the same conversation 10000 times a day.’ 

Former employee Megan Wojcik said: ‘Or someone would accidentally press the weird heat button which spoiled the ice cream/shakes so it had to be cleaned.’

Twitter user TheGrizzlyBanjo said: ‘I’m copying this information so the next time McDonalds does that I will show them this tweet.’ 

Andizzle asked: ‘I don’t understand why you couldn’t say it’s being cleaned or maintenanced.’

The machines which make the McFlurry's (pictured) are cleaned every 24 hours, according to a McDonald's spokesman

The machines which make the McFlurry’s (pictured) are cleaned every 24 hours, according to a McDonald’s spokesman

Kat wrote: ‘Bf recently worked there… can confirm the absolute truth in this! And that barely anyone knows how to actually clean it.’

Megan Pears added: ‘Will take all McDonald’s secrets to the grave.’ 

Rhys Thomas wrote: ‘Question is, why are they making machines for fast food chains that take 3 hours to clean.’ 

McDonald’s told the Mirror that machines are cleaned every 24 hours and apologised for any inconvenience.

They claimed the shake and soft-serve machines ‘undergo heat treatment cycles’ which involve them being ‘disassembled sanitized and cleaned every 14 days’.