- Hotels.com has launched its annual Hotel Room Innsights Report
- It has uncovered ‘surprising services and stories from more than 400 hotels’
Astonishing items left behind by guests, wild room service orders and guitar concierges.
Plus, what to say to get a room with a balcony.
Hotels.com has launched its annual Hotel Room Innsights Report, which has uncovered ‘surprising services and stories from more than 400 partner hotels worldwide… the secrets behind their most memorable stays’.
Here, we reveal some of the most eye-catching revelations.
Scroll down to take a tour to lost and found, the room service department and to discover perks you never knew you needed.
Lost and found
Hotels.com has launched its annual Hotel Room Innsights Report, which has uncovered ‘surprising services and stories from more than 400 partner hotels worldwide… the secrets behind their most memorable stays’
The report shows the most common forgotten items are dirty laundry, device chargers and make-up and toiletries, says Hotels.com.
But guests also left behind pricey items including a Rolex, a Birking bag and a €5.7million/£4.8million watch; pets including a chick and a lizard (these were found and returned after their owner checked out); and strange items such as two full-leg casts, dentures, a rice cooker, a car tyre, a blender and construction pipes.
Hotels.com revealed that some hotel staff ‘went to the extreme to reunite guests with their possessions’.
It revealed: ‘One hotel hero drove 100 miles to return a passport, another ran several blocks to deliver items before a cruise ship departed, and another travelled four hours to return a forgotten suitcase.’
Room service
Bizarre room service requests in the Hotels.com report include burnt toast and a caviar hot dog
The most peculiar room service and services orders include an Evian-filled bathtub ‘so a child can bathe in the purest water’; a customised allergen menu for a pet, including gluten and dairy-free options and so forth; burnt toast; a caviar hot dog; fresh goat milk; 2kg of bananas and ‘a high five from a team member to ensure their room service request was read’.
Hotels.com added: ‘Hotels are adapting to these increasingly odd room service requests, with W Osaka installing a ‘Whatever/Whenever’ button for guests to order ‘anything, anytime.’
Hidden hotel perks – the perks you never knew you needed
The Four Seasons Hotel Austin provides an in-room guitar concierge for guests who want to strum on a premium guitar and the Sentinel Hotel in Portland offers Very Important Pets services, including access to top groomers and a pet acupuncturist for stressed pets.
The report also reveals some insider tips, such as requesting a smoking room to secure a balcony and a higher floor ‘for more space and quiet’.
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Read more at DailyMail.co.uk