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Green Network Energy customers still left in the lurch

Thousands of ex-Green Network Energy customers still left in the lurch after the supplier went bust in January

Thousands of ex-Green Network Energy customers are still waiting to be transferred

Thousands of former Green Network Energy customers are still waiting for closing statements after the supplier went bust in January.

More than 10,000 families, or 3 per cent of ex-customers, are yet to be transferred to new provider, EDF Energy. 

They were among 360,000 households left in the lurch when the Croydon-based firm ceased trading on January 27.

Households have been told statements and credit refunds may not arrive until the end of July. 

However, as regulator Ofgem does not enforce a strict time limit, how long this will take is unknown.

Christian Lockyer, 40, is waiting for a £380 credit refund. For two years he and partner Barrie Wilson, 33, paid £40 a month for their Green Network Energy dual-tariff deal.

But despite calls to EDF, they are still no closer to getting their cash back. Christian, from Glastonbury, Somerset, says: ‘I can’t stand that this organisation has been holding onto my money for months.

‘It just feels like we are in no man’s land as nobody seems to know when our account will be with EDF.’

Customers unhappy with the delay or how EDF has handled their account can complain to the supplier, but there is no guarantee this will speed up the process.

You can also go to the Energy Ombudsman if you are unsatisfied with how the supplier deals with your complaint.

An EDF spokesman says ‘Green Network Energy is currently sending final closing account statements to customers and we anticipate the majority will be issued by the end of July.’

Deloitte says it is working with EDF and Green Network Energy to ensure customer migration and final billing is ‘completed as smoothly and as quickly as possible’.

f.parker@dailymail.co.uk

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