A holidaymaker who says she was subjected to homophobic abuse on a Ryanair flight has criticised the airline for its four-sentence response to her complaint.
Laura Muldoon tweeted a photograph of a group of men on her packed flight from Stansted to Seville that she claimed called her a ‘d**e’, ‘b****’ and ‘lesbo.’
She says she received ‘generic’ response from Ryanair in relation to her complaint, which she claims ‘shows they don’t care about women, LGBTQ+ people or in fact anyone’.
Ms Muldoon said she was subjected to a homophobic football-style chant where the men called her a ‘miserable b****’ and ‘d**e’ while flying at 12.27pm last Wednesday.
Laura Muldoon (pictured ) tweeted a picture of men who allegedly hurled vile insults her way during the Ryanair flight
She described the group as ‘annoying but bearable’ before they became louder once the seatbelt sign went off.
She said: ‘The noise kept rising and eventually I asked a flight attendant to tell them to be quiet and that they were swearing a lot.
‘I think at this point, the men realised it was me that made the complaint and started referring to me using my seat number while shhh-ing very loudly as a collective.
‘I’m all up for a bit of ”fun and games” but it hit new lows when they were blowing up condoms on their heads and getting a***s out.
Ms Muldoon tweeted this picture, alleging that the group had hurled homophobic abuse at her
Laura Muldoon tweeted a picture of men who allegedly hurled vile insults her way during the Ryanair flight. One of the men has been revealed as John Haynes, 34 (left). The man behind Mr Haynes in the photo is his friend James Rutniewski (right), 36, who is a roofer like Mr Haynes
‘I turned around and told them that they were mugging off the whole plane and to stop.’
At this point, she said a flight attendant came over with a bottle of white wine which she declined.
And when one of the men came over, she criticised him over his alleged unacceptable behaviour.
She said: ‘One of them came over to our seat and I told him that I hoped his mum, sister or kids never had to sit near a group like them on a flight and he asked if it was really that bad.
‘I confirmed it was in fact pretty awful and asked him to leave us alone as he was in our space and smelt (of booze).’
And Laura claims the situation escalated further after they began singing a crude football song about her.
She said: ‘I had my headphones on but my girlfriend tapped me and asked if I knew they were calling me a d**e.
‘Imagine ”the referee’s a w*****’ song but replace the words with ”C28 never stops moaning, she’s a miserable b*****, we sent her a white wine but she rejected it”. ‘
Ms Muldoon criticised the response from Ryanair and said the company doesn’t ‘care about women, LGBTQ+ people or in fact anyone’
John Hayes pictured in June last year posing next to a large Free Tommy Robinson banner at a Spanish football game
Ms Muldoon – who works as the social media manager at the Museum of London – said Ryanair staff did nothing despite sitting behind the group.
She said: ‘Lots of people complained to the stewards and they were sitting just behind the lads but they said they had told them seven times and I guess they were at their wits end.
‘I went to leave the plane and told the steward that they were calling me a l**** and d**e and I was going to complain.
‘He just apologised and then I left.’
On Twitter, she shared the response that she received from the airline over the alleged incident.
Ms Muldoon was flying from Stansted to Seville, Spain at 12.27pm when the alleged incident took place (file image)
In it, a customer service assistant wrote: ‘We pride ourselves on the high standards of service and professionalism provided by all of our staff and maintain these standards which ensure our staff are constantly reminded of their most important function: to be friendly and professional at all times.
‘I do sincerely regret that this was not reflected to you on this occasion.’
Now Ms Muldoon has blasted the generic response and said the company doesn’t ‘care about women, LGBTQ+ people or in fact anyone and my worry is businesses like this set the agenda for our whole country.’
On Twitter, the company has been blasted over its response.
One user said: ‘You @Ryanair should be ashamed at the computer generated response you sent to Laura.
‘Didn’t even address her by her name or refer to her specific complaints. Zero points for customer service but I’m not surprised.’
Another added: ‘I simply can’t believe that response from @Ryanair Totally shocked.’