After the COVID-19 pandemic, there was a massive upsurge in the healthcare & wellness industry.
The entire industry has seen incredible growth in the day-to-day usage of digital technologies. Amidst the adoption of the “stay safe and stay home” rule, it was critical to link patients with doctors.
The trend of remote help is here to stay for a longer term; hence, according to research, the worldwide telemedicine industry is to get more than 10 times bigger by the end of 2030 (from $40 billion in 2020).
Considering the growing demand for remote help, many clinics and health practitioners adopt live chat solutions to connect with their patients.
What is live chat support, and what are the benefits?
Let’s simplify it with an example of a free live chat. If a patient/customer visits a website and clicks on a button to initiate the chat, a support agent/doctor joins in and communicates with the patient via text messages and shared media.
After that, a chat transcript can be sent to a customer’s email, and the company will gain business insights in return.
Free live chat support is the go-to tool for providing customers with one-on-one assistance.
Here are the main benefits of using live chat in the health and wellness industries.
Real-time interactions: As the entire interaction can take place on the booking page, a free live chat eliminates the need to dial a phone number or email.
Customer loyalty: Trust and support are the biggest factors in engaging customers for B2B and B2C segments. Consequently, enabling free live chat will increase the long-term bond between a client and a brand.
Reduced support costs: A live chat allows multiple conversations to be carried on simultaneously. Additionally, this increases work efficiency compared to mobile support and resolves customer issues faster.
Additional monetization models: Free live chat provides the healthcare facility with the capabilities to extend its service range when it is used for telehealth purposes. For example, it allows connecting doctors with new patients from the remotest areas of this planet.
Plus, it reduces the costs of physical maintenance and telehealth sessions at cost-effective rates.
Valuable analytics: Since most of the free live chats for healthcare come with tools for analytics, businesses can easily track data for establishing demographic trends.
Beyond this, they can monitor the performances of agents/medical personnel conducting telehealth consultations. With Umnico’s omnichannel messaging platform, you can enhance brand loyalty and customer service, consequently boosting revenue and conversion rate.
The platform has free live chat software and integrates with over 25 communication channels, including Facebook, WhatsApp, Instagram and other social media platforms. Umnico’s dashboard comes with social CRM functionality that helps agents to convert visitors into customers.
Conclusion
From small to medium-sized enterprises in the healthcare industry, a free live chat is a perfect option for modern, secure, and convenient communication for the industries of healthcare and wellness.