In the hospitality sector, hotel front desk agents are the first line of client service. Customers are greeted, rooms are assigned, meeting rooms are scheduled, payments are accepted, room keys are given, and the guest has everything they need for a good stay.
Hotel record-keeping has progressed from paper-based systems to complex computerized technologies throughout the years, and it is always evolving to enable hotels to maximize earnings while providing an excellent client experience.
Every department in a hotel, including your front desk agents, benefits from hotel operations software. There is special hotel front desk software that can help in every front desk job. From self-check-ins to check-out systems, there is much that you can take benefit from hotel front desk software.
Self Check-In
The agent can use computer front desk software to execute check-in tasks such as room availability and reservations, as well as inventory, pricing, and guest data collecting.
The billing of the guest is connected with phone accounting, in-room entertainment expenses, and point-of-sale transactions at the time of checkout. Front desk technology delivers real-time information to agents, allowing them to work more efficiently and reduce wait times.
In-Room Technology
Today’s traveler is equipped with a plethora of electronic devices, and reliable, wireless Internet connectivity is at the top of the customer’s wish list. Customers at some high-end hotels are given iPads or cellphones to use throughout their stay.
Guests can utilize the hotel’s Web application to order room service through an e-dining website or use an interactive service that identifies nearby restaurants, transportation, and shopping.
More efficient multitasking
The front desk employees understand the stress of attempting to plan breakfast for one group of guests as another wants to check out and yet another arrives at check-in. Receptionists may do each activity in a few clicks without making their customers wait with front desk software.
Real-time inventory and rate updates
Balancing multitasking and several revenue sources while managing your affiliation with numerous OTAs is a challenge for front desk employees. You can control rates and inventory across all key web channels using hotel operation software.
Rates and availability are changed in real-time across all booking channels thanks to its direct two-way distribution interface. It also collects real-time inventory data and adjusts pricing accordingly. As a result, the channel manager saves time.
Other front desk operations
A front-desk manager can use a front-desk module to check and update room reservation status, check-in and check out guests, and accept payment. When a guest arrives at the hotel, the manager can expedite the check-in process.
Receptionists play a critical role in this situation, thus they should set aside time to assist the guest. The front-office manager or receptionist should have access to up-to-date data on all existing and upcoming bookings. This feature rapidly updates the status of the room.