HSBC and TSB customers have been locked out of their accounts this morning as the banks face problems with its mobile banking app.
HSBC customers say the app displays a message saying that there ‘appears to be a system problem’ on what is payday for millions of people in Britain.
Other people saw a message saying: ‘We can’t establish a stable connection to HSBC. Ensure you have a good WiFi or mobile network signal, and try again.’
TSB customers, who have faced severe disruption already this year, also reported problems with the mobile banking app this morning.
Hundreds of HSBC customers have been locked out of their mobile banking app this morning
HSBC customers say the app shows a message saying there ‘appears to be a system problem’
TSB customers also reported problems with the mobile banking app this morning
HSBC has 17 million personal and business customers in Britain. One Twitter user joked that the bank ‘don’t want me to see my paycheck’.
Another HSBC user asked: ‘Why is the app down on payday?’ – and a further customer said: ‘Can’t log on – tried multiple times on different devices.’
An HSBC spokesman said: ‘We are aware some customers are experiencing problems using mobile banking. We are investigating and will provide further updates.
‘If your query is urgent please call us on 03457 404404. We are sorry for any inconvenience caused.’
Last Friday millions of RBS, NatWest and Ulster Bank customers were locked out of online banking for five hours after another nationwide outage.
The high street giants, who are part of the same banking group, were forced to apologise for the systems failure that locked out millions of customers.
The glitch came a day after some Barclays customers were left struggling to log in to their accounts when the bank’s online, mobile and telephone systems crashed.
The latest fiasco to hit the industry also comes after TSB’s computer system meltdown earlier this year left customers facing disruption for weeks.
HSBC is pressing ahead with a strategic overhaul, with its new chief executive John Flint is hiring more staff and ploughing billions into its digital network.
Last month it was revealed that the move had helped boost half-year profits for Europe’s biggest bank by 3.8 per cent to £8.2billion.
HSBC’s bottom line was also buoyed by a strong performance in its Asian markets and lower impairment charges in the first six months of the year.
Mr Flint unveiled a radical eight-point turnaround plan in June, aimed at completing the ring-fencing of its UK bank and increasing its share of the mortgage market.
Britain’s five biggest banks, Lloyds, RBS, Barclays, HSBC and Standard Chartered, earned £9.3billion of profits in the second quarter of 2018.
But last month it was revealed Barclays, RBS, Lloyds and HSBC have had to shell out £71billion in fines, legal fees and compensation since the financial crisis.