News, Culture & Society

HSBC’s online banking is DOWN as customers struggle to access accounts

HSBC’s online banking system is DOWN as customers struggle to access their accounts

  • HSBC’s online banking system and app both crashed earlier this morning
  • A number of customers complained of being unable to access their accounts
  • HSBC customers first began experiencing issues at around 9:30 BST
  • MailOnline has approached the bank to find out what is causing the problems 


HSBC’s online banking system has crashed this morning, leaving customers unable to access their accounts.

According to Down Detector, which monitors website outages, hundreds of users began experiencing issues at around 9:30 BST.

A number of people have taken to social media to express their frustration, saying they’re having trouble logging in both online and through the HSBCnet app. 

HSBC’s online banking system appears to have crashed this morning, leaving customers unable to access their accounts

According to Down Detector, which monitors website outages, hundreds of users began experiencing issues at around 9:30 BST

According to Down Detector, which monitors website outages, hundreds of users began experiencing issues at around 9:30 BST

One wrote on Twitter: ‘Is HSBCnet broken? We’re not able to log in!’

Another added: ‘Is there a problem with HSBCnet this morning? I am unable to logon anywhere…’

One user, Christina Sleight, tweeted: ‘Is HSBCnet down?’ 

HSBC acknowledged the problem but said it was only affecting HSBCnet and not retails custmers.

A spokesman said: ‘The account access issues seen by some business customers lasted for less than half an hour, though some intermittent issues remain so customers may have to retry. We are working to resolve these residual issues. 

‘We apologise for any inconvenience caused.’

This Down Detector map shows the areas of the UK where HSBC customers are having issues

This Down Detector map shows the areas of the UK where HSBC customers are having issues 

Read more at DailyMail.co.uk