A ‘green line of death’ has appeared on more than two dozen iPhone X screens, baffling owners who’ve only had the $999 handset for a few days.
On forums, social media, and Apple Support Communities, iPhone X users have revealed a mysterious green line appeared seemingly out of nowhere, despite the phones functioning normally when first taken out of the box.
Apple has not yet commented on the issue, but some suspect it may be the result of an electrical fault, causing the green sub-pixels in the phones’ new diamond subpixel pattern to illuminate, according to TechCrunch.
On forums, social media, and Apple Support Communities, iPhone X users have revealed a mysterious green line appeared seemingly out of nowhere, despite the phones functioning normally when first unboxed
The problem so far affects at least 25 customers, and appears to be growing, according to MacRumors.
For those affected, the green line appears spontaneously, and runs from the top to the bottom of the display.
According to those who have reported the issue, the phones have not been dropped or damaged.
And, for many, it does not go away after restarting or fully restoring the device – but, doing this can cause it to pop up in a different spot.
‘So I was playing with my new phone and all of a sudden, this happened,’ said MacRumors forum member tmiles81.
‘It’s a really bright line going down the entire right side of the phone.’
On Twitter, one user simply wrote: ‘Green line of death’, with a skull emoji.
A ‘green line of death’ has appeared on more than two dozen iPhone X screens, baffling owners who’ve only had the $999 handset for a few days. According to those who have reported the issue, the phones have not been dropped or damaged
According to MacRumors, the issue has been seen on both the 64GB and 256GB, for both Silver and Space Gray devices.
For now, it appears Apple has been replacing affected devices free of charge.
The ‘green line of death’ isn’t the only problem users have experienced within the first week of owning the iPhone X.
Customers have begun reporting problems with the $999 device’s responsiveness in cold temperatures.
Apple has not yet commented on the issue, but some suspect it may be the result of an electrical fault, causing the green sub-pixels (as seen above) in the phones new diamond subpixel pattern to illuminate, according to TechCrunch
On Reddit, several iPhone X owners complained the handset’s screen does not work upon stepping outside into a wintry chill.
While Apple recommends using its devices in temperatures above the freezing point, the issue so far appears to be occurring within the described range, causing problems with swiping and even FaceID.
Reddit user darus214 revealed the issue in a thread this week, writing: ‘I’ve noticed that my iPhone X screen becomes very unresponsive as soon as I step outside.
‘It literally takes 2 seconds from going inside to the cold outdoors and my screen stops being very responsive. I try swiping on websites and it doesn’t register my finger. It’s very noticeable. Is anyone else having this problem?’
On Reddit, several iPhone X owners complained the handset’s screen does not work upon stepping outside into a wintry chill. Apple says the issue happens when temperatures drop suddenly, and the firm is working on a fix. Stock image
A slew of other iPhone X owners joined the conversation to add that they, too, had been having similar troubles.
Some said the phone was failing to recognize their touch, while others said FaceID did not recognize them.
On Apple’s support site, the firm recommends using iOS devices in environments where ‘the ambient temperature is between 0º and 35º C (32º to 95º F).’
Outside of this range, the device could act up in a number of ways.
‘Using an iOS device in very cold conditions outside of its operating range might temporarily shorten battery life and could cause the device to turn off.
‘Battery life will return to normal when you bring the device back to higher ambient temperatures.’
While Apple recommends using its devices in temperatures above the freezing point, the issue so far appears to be occurring within the described range, causing problems with swiping and even FaceID
But, in many cases, it appears the issue is occurring even when users are within the right temperature range.
One user noted that it was about 45 degrees F when they experienced the problem.
The issue occurs when the temperature drops suddenly, and Apple is already working on a fix, set to come in a software update, according to 9to5mac.
For now, the phone should return to normal within seconds.
Dailymail.com has contacted Apple for comment on the issue.
Just yesterday, the firm rolled out another update for iOS 11, following complaints of a bizarre autocorrect issue that change the letter ‘i’ to an A with a [?] symbol.