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IWG boss predicts a surprising revolution in Britain’s towns

After a disheartening year on many fronts, it’s perhaps fitting to present a vision of the future that’s a bit more positive. Step forward Mark Dixon who has built his FTSE 250 ‘drop in’ office conglomerate IWG by taking bets on how and where people work.

He says this year’s abrupt change in working patterns as people stay closer to home could lift local towns and high streets, whose demise has been well documented in these pages. 

‘Just when these local cities and towns seemed to be dying, Covid-19 may have come along and saved them,’ says billionaire Dixon, who has spent 31 years building the £3.3billion business from Regus and, since 2016, IWG.

Shift: Mark Dixon says Covid will have a lasting impact on work habits

Towns that used ‘to have a real buzz to them’ will buzz again, he says.

‘It’s a bit too late, of course, for some of the retailers. But the likelihood is that a lot more people are going to be working in places like Beaconsfield, Marlow or Chelmsford. Places they commute from today – or used to.

‘They will spend less of their money in, say, London, Manchester and Birmingham, and more in these sorts of towns. County towns or smaller towns – like the old days. Basically, the whole landscape of the country will change.’

Dixon is speaking over video link from his office in Monaco, which, as he points out, in years gone by would have more easily been done ‘sitting in London over a cup of coffee’. Changes were afoot before the crisis and he – and others – was preparing.

Before the pandemic, commercial property consultants JLL forecast flexible office space – the kind offered by IWG where workers can drop in and out – would grow from 5 per cent of UK office space to 30 per cent by 2030.

Dixon, 61, now predicts ‘we’ll see dramatic changes in the next two or three years’, adding that ‘there will be cobwebs,’ referring to the prospect of mothballed offices in ‘peripheral, B-grade, inconvenient’ locations that will ultimately have to be redeveloped – probably into accommodation.

The whole landscape of the country will change 

He concedes: ‘Some workers need to work together more often – marketing agencies, creative industries, architects – where people need to spark off each other. Or some regulated industries and so on.’

But he predicts massive technology advances over the next three years could even mean ‘an almost better experience working, bringing people together over screens than you would having everyone in the same office’.

More practically, he says: ‘It’s crazy you can spend two hours getting to work and back, and when you get to the office you unpack your phone and your laptop – the very things that now mean you don’t have to make that journey in the first place. But it took this massive enforced social experiment for people to really experience that there was another life possible.’

Dixon, 61, man from Monaco 

Iconic: Actress Audrey Hepburn

Iconic: Actress Audrey Hepburn

Status: In a long-term relationship and has four children aged 23 to 33.

Lives and works: Monaco and Switzerland.

Book: Does Peace Lead To War? by Dr Matthew Seligmann. ‘Fascinating book about the run-up to the First World War. A very similar period to this, it’s got Spanish Flu in there too, and I think what could happen afterwards.’

Film: ‘We’re working our way back through the classics – Audrey Hepburn, Cary Grant.’

He says he accepts people complaining they’re ‘fed up with working from home’ and saying ‘I’m losing some of the interaction and the buzz that I get from a workplace’.

He says office working is here to stay – or at least what he calls ‘hybrid working’ – not least because home working drives people up the wall: ‘Small kids, dogs, cats, you know – all these interruptions.’

But going into most workplaces ‘once a week, twice a week’ and spending time at home or in serviced offices like his – across more than 3,300 locations in 1,000 towns and cities across the world – brings huge commercial savings for firms in major cities.

IWG has recently signed a contract allowing 10,000 staff at computer maker Dell to use its offices across the world and another, due to be announced imminently, with a global bank for 95,000 people.

Technology allows you to rebalance

Investors are clearly buying it. IWG’s share price has held up surprisingly well this year despite disruptions.

‘I’ve had to reinvest,’ he says. ‘We put back in £90million in a capital raising because we wanted to be as well financed as we can possibly be.’ 

Parts of the business have been restructured as a result which resulted in a legal battle with landlords over the scrapping of Jersey-based entity Regus Plc, which had become a special purpose vehicle.

One recent signing is a managed office in Birmingham’s Mailbox shopping and office development owned by M7 Real Estate and also being marketed as the flagship launch on a new property exchange, the IPSX.

Shareholders in the exchange include the likes of James Caan of Dragons’ Den fame.

'I've had to reinvest': One recent signing is a managed office in Birmingham's Mailbox shopping and office development

‘I’ve had to reinvest’: One recent signing is a managed office in Birmingham’s Mailbox shopping and office development

‘It’s a drop-in place. The sort of place that people will downsize to. If you’re coming into the city, you want something that’s good quality.’

He says the time and cost of commuting means Birmingham and Manchester are less affected than London. And he says the solutions to London’s problems – aside from the best, smartest or most convenient locations – are ‘massively complicated’.

But he says the ‘big picture’ issues are the ones converging post-Covid. The environment is ‘the country’s biggest challenge today’ for example.

‘And, by the way, this Conservative Government talks a lot about rebalancing the country away from the South and into the North and all this good stuff and gets people back into local communities.

‘And look, you’ve got a wonderful thing called technology that allows you to do that.’

How the ’15-minute economy’ boosts business 

Billionaire entrepreneur Mark Dixon has had eight businesses – from hamburger vans to global property group IWG.

But he says budding entrepreneurs of today could do worse than take note of the mooted ’15-minute economy’.

Based on the urban planning ideas of Professor Carlos Moreno at the Sorbonne in Paris, the thinking became pivotal in the Paris mayoral elections over summer.

The theory is that environmental concerns, now driven by Covid, mean commutes and travelling will be slashed.

'Maybe in ten years' time you'll be drinking a little less prosecco and champagne and more wine from England,' says Dixon

‘Maybe in ten years’ time you’ll be drinking a little less prosecco and champagne and more wine from England,’ says Dixon

Daily needs – such as work, home, shops, education and health care – will be within 15 minutes of where you live.

‘That’s the tip for the budding entrepreneur – just look it up,’ he urges.

‘Even the food production needs to be more local,’ he suggests.

‘I feel there’s a big opportunity in agriculture as well. You know, why are we getting tomatoes from Southern Spain when you can get them from Jersey?’

Dixon, who owns vineyards in France and Kent, warns ‘agriculture and profit don’t mix’.

But he adds: ‘I’m a big believer in English bubbly but we don’t just do wine. It’s chickens, geese, sheep and cattle. It’s a very long-term business. Organic, very old-fashioned.

‘Maybe in ten years’ time you’ll be drinking a little less prosecco and champagne and more wine from England.’

He conjures up ‘two or three’ new business ideas on productive days ever since he began delivering sandwiches on an ‘old-fashioned bike with a basket on the front’. ‘I’ve always been looking for what’s missing, not for what’s there. It’s always been about convenience – trying to spot the gaps.’

Other than that? ‘I just try to lead a busy life and sleep well.’

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