Dozens of Jetstar passengers were left outraged after a baggage mix-up left their luggage over 3,000km away.
Livid holidaymakers returning to Australia from Bali received the unfortunate news that a several bags had been misplaced between flight JQ82 to Cairns and JQ91 to Darwin on Friday morning.
Jetstar confirmed to Daily Mail Australia ‘a number of bags’ ended up on the wrong flight.
‘We apologise to customers for a delay in receiving their baggage, after a number of bags were sent to the incorrect location from Denpasar this morning’, a Jetstar spokesperson said.
Dozens of Jetstar passengers were left outraged after a baggage mix-up left their luggage over 3,000km away
Livid holidaymakers returning to Australia from Bali received the unfortunate news that a several bags had been misplaced between flight JQ82 to Cairns and JQ91 to Darwin
Angry customers took to Jetstar’s Facebook page to vent their anger and demand answers for the mishap.
‘But how do you stuff up two whole flights worth of baggage?? That’s just crazy and unacceptable’, a comment read.
One customer gave an in-depth breakdown of events as she found out she wouldn’t be getting her luggage and was far from impressed.
‘THANK YOU SO MUCH ‘JUNKSTAR’ for making the biggest and most questionable mistake by sending all of Darwins passengers luggage from Bali to Cairns, meaning that everyone in Cairns has also ended up with our luggage when returning from Bali’, the irate passenger wrote.
‘After waiting for about 25 minutes and noticing that the flight number on the tags was incorrect, we were told that someone from Jetstar would be down to talk to us to explain the matter.
‘This didn’t happen and an entire plane full of people were redirected to the service desk where we had to fill out a form where we will “hopefully receive our luggage or at least some form of information in the next two days.”‘
One customer gave an in-depth breakdown of events as she found out she wouldn’t be getting her luggage and was far from impressed
Another complaint was more to the point as it begged the airline to call it a day
Another complaint was more to the point as it begged the airline to call it a day.
‘Sent all of Bali->Darwin JQ82 luggage to Cairns. You are terrible at this. Please stop.’ the plea read.
Jetstar said the bags are now being flown to their proper destinations and should arrive either tonight or early tomorrow.
‘Most bags have been delivered to customers via courier this afternoon and the rest will be sent tomorrow on a morning flight,’ the spokesperson revealed.
‘We are looking into how this occurred.’
Jetstar have since apologised and said the bags are now being flown to their proper destinations and should arrive either tonight or early tomorrow