‘I would have freaked!’ Kmart’s surprising new rule when children go missing in the department store leaves parents furious
- Kmart refuses to announce missing children due to ‘child protection policies’
- Northern beaches mum shared experience on Facebook with much support
- Retailer said new protocols have been introduced instead of using loud speaker
Kmart has infuriated parents with a surprising new rule that prevents its staff announcing a child is missing in the store due to a ‘child protection issue’.
Shocked mother, Amy, took to the Northern Beaches Mums Facebook page to vent about her recent experience after her son went missing in store, Seven News reported.
The woman’s post explained that her parents had taken her son to Kmart, where he decided to hide.
A shocked mother took to the Northern Beaches mums Facebook page to vent her recent experience with the retail giant (pictured) after her son went missing in store
After the child was missing for 15 minutes, the worried grandparents took action and sought the help of Kmart staff, who refused to call out the child’s name over the loud speaker.
‘They asked to make an announcement and they refused saying they couldn’t due to [a] child protection issue,’ she wrote.
Many Facebook users shared the parent’s confusion.
‘I would have freaked … if they can’t call it out where was the help,’ said one poster.
One group member explained that the new rule stems from child protection policies, and that new missing children procedures have been introduced
One group member explained that the new rule stems from child protection policies, and that new missing children procedures have been introduced.
‘I work in a retail store and when we have a missing child, we call all available staff to the front and let them know the situation and then go looking for the child,’ one retailer replied.
Kmart has been contacted for comment.