New York City’s LaGuardia Airport has been ranked the worst large airport in the United States, according to a new survey.
The notoriously unpopular facility, which is located in Queens, came in last among 21 airports in its category.
Even more surprising is that LaGuardia came in last despite this year having an all-time high traveler satisfaction rating.
The ranking was conducted by JD Power and asked about customer experiences.
New York City’s LaGuardia Airport has been ranked the worst large airport in the United States, according to a new survey (stock image)
The facility, which is located in Queens, came in last among 21 airports in its category (stock image)
New York’s other major airport also scored noticeably low – it was ranked fourth worst among the country’s mega airports.
Among those that also received a poor score were Newark Liberty International in New Jersey, Los Angeles International and O’Hare International in Chicago.
The main reason passengers gave for their poor ratings had to do with poor infrastructure – which people said they found disruptive.
The best airports in terms of customer satisfaction, according to the ranking, are John Wayne Airport in Orange County, California, an Orlando International Airport in Florida.
Detroit Metropolitan Wayne County, McCaran International in Las Vegas and Phoenix Sky Harbor International also fared well on the survey.
The main reason passengers gave for their poor ratings had to do with poor infrastructure – which people said they found disruptive
Overall, traveler satisfaction at airports is at an all time high.
That’s because the Transportation Security Administration has tightened up its procedures, helping to speed up security checks.
Additionally, things like self-service kiosks and other technologies are helping speed up the bag-check process.
Some airports have also adopted clever ways of soothing stressed passengers. One example is San Francisco International, where travelers might bump into the pet therapy pic that roams terminals.
The ranking was conducted by JD Power and asked about customer experiences. The top rated large airport is John Wayne in Orange County, California