My hair was ruined by bleach which burnt my scalp, ears and neck – the salon still charged me £120

A woman took to TikTok to discuss how a hairdressers fried her hair with bleach, which burnt her skin, and still charged her £120 for the treatment.

Chelsy Ann, from Kent, shared a video on the social media platform – which racked up more than two million views – about how an unnamed hairdresser ruined her hair.

She went to a different hairdressers from her usual salon, because it was unavailable, but she soon came to regret her decision. 

Captioning the clip, Chelsy Ann wrote: ‘How the hairdressers completely destroyed hair, burnt my scalp, ears and neck and still charged me £120.

‘Aggressively brushing bleach through my hair, was all over my ears and (my) neck starting burning and they didn’t care.

‘Bleached three times, gave me a stick to itch my scalp which then made it worse.

‘My hair was falling out as they washed it and it was very ginger still.

‘I complained about my fringe looking nothing like the picture and he aggressively cut even more hair into it.

‘I spent years getting my hair healthy again for him to destroy it in a few hours.

‘Not to mention my ears and neck were burnt and the bleach had burnt through to my roots and left them exposed (the black dots).’

Pictures show the hair Chelsy Ann had wanted, versus what she got, along with a step-by-step process of her hair being destroyed. 

She also showed images of her red ears, where the bleach had burned her skin. 

When she says her locks started falling out, it still wasn’t even blonde, but a shade of ginger.

She went to a different hairdressers as her usual one was unavailable, but she soon came to regret her decision

Chelsy Ann showed her followers that her ears were burned from the bleach, along with her neck and scalp

In another video, Chelsy Ann responded to a comment which said that the black dots were normal.

She said: ‘I just wanted to reply to this comment because there’s a lot of arguments over the black dots on my scalp.

‘I sent a photo to my hairdresser, my usual hairdresser the same day it had happened and this was her response.

‘So when I sent it to her I said “should there be black dots all over my scalp?” 

‘And she said “Oh no way! God Chelsy your condition was just getting better.

‘That’s where the follicles have opened. That’s your root.”

The message exchange also shows Chelsy saying: ‘They won’t give me my money back either.’

In another video, Chelsy Ann revealed that her usual hairdresser said the black roots on her scalp were due to the follicles opening up

She continued by saying: ‘This lady she’s been doing my hair since I was like nine years old so I trust what she says. 

‘If she says that’s not good, I’m just going to go with it because I know nothing about hair.

‘But also I have bleached my hair a few times before and that has never happened.

‘The bleach was all over my scalp so even if there was just that tip of my hair that was darker that that what you were saying the black dots are it’s not.

‘Because my entire head has been bleached, there’s no dark root. 

‘Those are the roots that should be under my scalp being exposed and that’s why if I was to tug on my hair, it will just fall out because it’s not buried in the skin anymore.’

Shocked users took to the comments of the original video to comment their thoughts. 

One wrote: ‘Oh my gosh as a stylist this is soooo awful I’m so sorry this happened to you!!!!’

Shocked users took to TikTok to comment their thoughts along with solutions – with some suggesting  ‘sueing’ them 

Another said: ‘Oh god that is awful! They shouldn’t be a hairdresser.’

A third penned: ‘Omg bless you but that amount of bleach is insane they literally slathered your head.’

A fourth commented: ‘Good hairdressers know that going blonde is a ongoing process and you got to start with highlights to not to damage the hair, sue them.’