News, Culture & Society

Nationwide customers fume as website and app crash

  • Fury as building society’s online banking and app crashes again today 
  • Customers are advised to try different browser or log off and on again
  • Nationwide claims service was ‘fully restored by early hours of morning’
  • But some people are reporting that they still cannot access their accounts 

Nationwide customers were left fuming today after the building society’s online banking and app crashed again.

Customers facing problems were offered ‘technical’ fixes by the firm’s social media team, including trying a different browser or logging off and on again.

Some people claimed they were having more luck with certain browsers over others – although problems were reported by Chrome, Firefox and Safari users.

Nationwide's online banking and app crashed today, leaving customers angry (file image)

Nationwide’s online banking and app crashed today, leaving customers angry (file image)

The building society claimed this morning that the technical issues hitting services had been resolved, but some customers still could not access their accounts.

Rob Lake from Cambridge said: ‘Internet banking is down and there are confusing messages on the website. What’s happening and when will the system be back up?

‘Using Chrome. Need customer number again to use Internet Explorer and can’t find it. Chrome not working on any machine. Very inconvenient.’

Shelagh McKay Jones from Greenock added: ‘It’s not working now. What’s going on? Website says it’s working normally but that’s not true. Loads of people complaining.’ 

A Nationwide spokesman told MailOnline: ‘For a period of time overnight our Internet Bank and Mobile Banking App were unavailable.

One of the error messages that has greeted Nationwide customers on online banking today

One of the error messages that has greeted Nationwide customers on online banking today

Another of the messages that has left Nationwide customers irate as they try to do banking

Another of the messages that has left Nationwide customers irate as they try to do banking

Some customers saw a page saying there are 'currently no accounts available for you to view'

Some customers saw a page saying there are ‘currently no accounts available for you to view’

Nationwide has given customers a range of 'technical' advice for getting the app to work again

Nationwide has given customers a range of ‘technical’ advice for getting the app to work again

‘Service was fully restored by the early hours of this morning and is back to normal. We apologise to our members for any inconvenience caused.’

Last month Nationwide apologised after customers were unable to access their online and mobile banking services due to a ‘technical issue’.

Customers kicked up a fuss on social media, complaining of not being able to log in to their accounts and criticising the firm over its poor customer service.

British banks are regularly hit with IT outages, and customers with HSBC, NatWest, RBS, Lloyds and Halifax also struggled with online glitches last year.



Read more at DailyMail.co.uk


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