- Some people reported they could not access accounts after logging on
- Others said they were unable to get onto the building society’s app at all
- Customers claimed it was latest in recent problems with banking services
- Nationwide apologised and said outage was caused by a ‘technical issue’
Nationwide customers were left fuming today they were unable to access their online and mobile banking services.
Some people reported that they could not access their accounts after logging on this morning, while others were unable to get onto the app at all.
Customers claimed it was the latest in a list of recent problems with the building society’s banking services, describing them as ‘terrible’ and ‘beyond a joke now’.
Customers claimed this was the latest in a list of recent problems with Nationwide services
Nationwide customers were left fuming by the technical problems with the banking website
The building society apologised and said the outage was caused by a ‘technical issue’, but some people criticised the firm for poor customer service.
Nicky Davies tweeted: ‘There are so many problems with logging into Nationwide banking services recently. It’s terrible. I’ve been with you 29 years but am seriously thinking of leaving.’
Emma Williams said: ‘Yet another problem with getting MY money from Nationwide. It is seriously beyond a joke now.’
And Kristijan Conkas added: ‘Nationwide’s online banking is a bit wobbly lately. Perhaps I should consider switching to a competitor? Poor customer service.’
British banks are regularly hit with IT outages, and earlier this year customers with HSBC, NatWest, RBS, Lloyds and Halifax also struggled with online glitches.
Some NatWest customers said cash appeared to have ‘disappeared into thin air’ as attempts were made to transfer money in April.
A Nationwide spokesman said: ‘We are currently experiencing a technical issue with our internet bank and mobile banking app and we apologise for any inconvenience this may cause.
‘Customer service is the highest priority for Nationwide and the issue was identified quickly and we are working on restoring full service as soon as possible.’