NatWest customers are locked out of banking mobile app and online accounts as systems crash
- Natwest and RBS online banking services were not working this morning
- Complaints poured in on social media of people unable to access their accounts
- Website Down Detector revealed reports of the services not functioning
Natwest and RBS banking services crashed this morning, locking hundreds of people out of their accounts.
Complaints poured in on social media that users cannot log in, check their balance or transfer funds.
Website Down Detector revealed that the apps look to have crashed for customers across England – with 81 reports of problems for RBS at its peak just before 8am, and 280 for Natwest at roughly the same time.
According to reports, RBS service users say the issue has been fixed but the Natwest website is still down for some users.
Pictured: Reports of problems for Natwest users, as mapped by website Down Detector
Website Down Detector revealed that the apps look to have crashed for customers across England – with 81 reports of problems for RBS at its peak just before 8am, and 280 for Natwest at roughly the same time
Royal Bank of Scotland have been contacted for comment. Natwest is a subsidiary of RBS.
One Twitter user complained: ‘@NatWest_Help Is it just me or is #OnlineBanking down this morning, I could log on 20 minutes ago, but now the page is unavailable?’
Another said: ‘@NatWest_Help online banking site down, is this likely to be resolved soon?’
A third had said: ‘Natwest online banking down been trying for last half hour to log on and can’t very annoying!’
Pictured: Twitter users complain of not being able to access their accounts this morning
Several users reported not being able to access their accounts with Natwest this morning
Natwest responded to the tweet, saying: ‘Hi there. I’m sorry you’re experiencing issues. We are looking into this now. ST’
Tweeting at RBS, one user said: ‘@RBS_Help I’m trying to log into the app but it just says “logging in…” for ages and nothing happens. Is it down?’
Three other users replied saying they were experiencing the same issue.
RBS responded to the thread, saying: ‘Sorry you’re experiencing issues, we are looking into this.’
The Twitter user later said the issue had been fixed, and RBS apologised.