NatWest’s online banking system is back up and running after customers were left unable to access their accounts during an outage that lasted for almost two hours.
According to Down Detector, which monitors website outages, hundreds of users began experiencing issues from around 12:30 BST.
NatWest said the problem was resolved at about 14:30 BST and its online banking tool was ‘now working as normal’.
‘We apologise for the inconvenience caused. No customer will be left out of pocket as a result,’ a spokesperson said.
The bank did not reveal the cause of the outage.
It came just hours after HSBC customers suffered similar problems between 09:30 and 11:30 BST.
NatWest’s online banking system is back up and running after customers were left unable to access their accounts during an outage that lasted for almost two hours
According to Down Detector, which monitors website outages, hundreds of users began experiencing issues from around 12:30 BST
London was the area most affected, with issues also reported in cities such as Bristol, Manchester and Birmingham, according to Down Detector
Among the NatWest complaints were 63 per cent reporting issues with online banking, 27 per cent with online login troubles, and 10 per cent with mobile banking problems.
London was the area most affected, with issues also reported in cities such as Bristol, Manchester and Birmingham, according to Down Detector.
NatWest customers took to social media to express their frustration.
One Twitter user shared a screengrab of a broken internet page that read ‘site can’t be reached’, before adding: ‘Is online banking down?’
Another said: ‘Why is the online banking down? Trying to make payments.’
Hundreds of HSBC users began experiencing similar issues earlier this morning. A spokesperson for the bank told MailOnline that the service was ‘stable’ as of 11:30 BST.
HSBC’s online banking system went down this morning, leaving customers unable to access their accounts
According to Down Detector, which monitors website outages, hundreds of users began experiencing issues at around 9:30 BST
MailOnline asked the bank about the specific cause of the relatively short outage, but the spokesperson said they could not share any detail on this as yet.
‘We have identified the likely root cause in fully recovering the service, but further investigations are under way,’ they added.
A number of people took to social media to express their frustration, saying they had trouble logging in both online and through the HSBCnet app.
One HSBC customer wrote on Twitter: ‘Is HSBCnet broken? We’re not able to log in!’
Another added: ‘Is there a problem with HSBCnet this morning? I am unable to logon anywhere…’
One user, Christina Sleight, tweeted: ‘Is HSBCnet down?’
Earlier, HSBC had acknowledged the problem but said it was only affecting online banking platform HSBCnet and not retail customers.
Users of HSBCnet, the bank’s online banking platform, took to Twitter to share their issues on Monday morning
A spokesman said: ‘The account access issues seen by some business customers lasted for less than half an hour, though some intermittent issues remain so customers may have to retry. We are working to resolve these residual issues.
‘We apologise for any inconvenience caused.’
Down Detector gets network status updates from various sources including social media and reports submitted to its website.
Reports started to surge at around 9am on Monday morning, peaking at more than 300 at about 10:30am.
The majority of issues reported – 63 per cent – related to online banking, while a further 31 per cent were specifically about an inability to log in, according to Down Detector.
This Down Detector map shows the areas of the UK where HSBC customers were having issues
Reports had fallen to just 28 at around 11:15am, coinciding with HSBC’s announcement that the issue had been resolved.
Down Detector’s ‘heat map’ of user-submitted problem reports shows affected customers are mostly in the UK’s major cities, including London, Manchester, Cardiff and Belfast.
Also on Monday, HSBC announced a 74 per cent jump in third quarter profit, allowing it to announce a share buyback of $2 billion.
The Asia-focused bank posted pretax profit of $5.4 billion for the quarter to September, which compares with $3.1 billion a year prior.