By STACY LIBERATORE FOR DAILYMAIL.COM

Published: 13:51 BST, 25 April 2025 | Updated: 14:22 BST, 25 April 2025

Arvest Bank has been hit by a major outage, leaving customers unable to access online accounts.

The financial institution services more than 800,000 Americans in Arkansas, Kansas, Oklahoma and Missouri.

Arvest has acknowledged the outage on X, saying: ‘Customers are currently experiencing issues logging in to online and mobile banking. 

‘Our teams are aware and are actively working to resolve this issue as quickly as possible.

‘In addition to the login issues, our nightly processing is currently delayed.’ 

Customers have also shared their frustrations online, stating they cannot pay bills or make purchases due to the app not working. 

‘I can’t make my car payment, and if it’s late, it’s y’all’s fault, and y’all are paying. I’m tired of this,’ a user posted on X.

Another frustrated customer highlighted how this is the fourth outage in 2025 and threatened to switch banks. 

Arvest Bank has been hit by a major outage , leaving customers unable to access online accounts

Arvest Bank has been hit by a major outage , leaving customers unable to access online accounts

Arvest is headquarters in Bentonville, Arkansas and is the oldest bank in the state and one of the largest in the US.

Downdetector, a site that monitors online outages, shows issues hit the bank around 3am ET and has since continued as more Americans are starting their day and checking the online banking app. 

Approximately 60 percent of reported problems to Downdetector cited mobile login, 26 percent for online banking and 14 percent cited online login. 

App users are receiving error messages that their login ID is incorrect even though they said it is not. 

While the mobile banking app is down, Arvest noted that its branches, ATM with Live Tellers and ATMs are up and running.

However, the outage is leaving customers unable to pay bills or access paychecks.

‘There’s a difference between ‘frustrating’ and the fact that I can’t access my paycheck or pay rent,’ one user shared on X.

Another shared: ‘Fix the problem now man I have bills to pay this is so frustrating.’

‘It’s been down for almost four hours—how has your team not fixed it by now? This is exactly why I’m closing my accounts with you. What a poor excuse for a bank,’ one frustrated customer posted on X. 

Arvest, however, said it is working to fix the issues: ‘We understand this is frustrating, and our technical teams are actively working to restore access. We sincerely apologize for the inconvenience.’ 

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Online banking app goes DOWN leaving thousands unable to access money

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