Optus crash across Australia causes widespread chaos – with thousands of customers unable to use their phones or make payments as ANZ bank suffers from the outage
- Telecommunications giant Optus has apologised after its network crashed
- The glitch has left thousands of customers unable to use phone, text and data
- ANZ payment services have also been impacted by the network outage
Optus has crashed across Australia with a significant number of customers reporting their phone, text and data services are down.
The ‘intermittent’ network disruption has caused chaos across shopping centres and some banks, with Eftpos payment services also affected by the outage.
‘We understand that connectivity is important and apologise for any inconvenience caused during this time,’ Optus said in a statement posted to Twitter.
‘Our technical teams are investigating as a priority and working to restore services ASAP.’
Optus has crashed across Australia with a significant number of customers reporting their phone, text and data services are down (stock image)
The ‘intermittent’ network disruption has caused chaos across shopping centres and some banks, with Eftpos payment services also affected by the outage. Pictured: Optus store in Melbourne
One ANZ customer posted a message to ANZ’s Twitter page asking: Did someone pushed wrong button? Services are down for a while. Are you going to compensate for the loss?
The banks responded by assuring the customer ‘the team is trying to fix it ASAP’.
‘Please try processing the transaction using manual processing in the meantime or please seek alternate form of payment,’ ANZ said.
The telecommunication giant said the shortage has only impacted customers in Queensland, Victoria and New South Wales.
‘As a of result network technical issues, some Optus customers including residents and businesses may be experiencing intermittent disruptions to their mobile call, text and data services,’ Optus said in a statement.
The company have now ‘begun remediation’ after identifying what caused the glitch.
ANZ customers have been affected by the network outage with Eftpos services down
Pictured: A customer walks past ANZ Bank in Melbourne’s Chinatown