- The majority of households are dissatisfied with the quality of their broadband
- A new survey from Which? finds slow internet speeds the biggest frustration
- Virgin Media, TalkTalk, Sky and BT were cited as the worst offenders
More than half of households have had problems with their broadband over the last year, with slow speeds the most common complaint, a survey reveals.
Customers of Virgin Media, TalkTalk, Sky and BT were most likely to be affected, according to Which?.
Virgin customers’ top complaint was price increases (38 per cent), while 33 per cent of TalkTalk customers and 22 per cent of BT customers suffered ‘very slow’ broadband speeds.
Respondents to the Which? survey complained of ‘very slow’ broadband speeds and price increases (fu
One in five broadband customers overall had had problems with speed, but 17 per cent reported frequent connection dropouts, 12 per cent had a fault with the wireless router and 8 per cent had no connection at all for hours or days at a time.
Separately, the results of Which?’s latest Consumer Insight survey also found that trust in the broadband industry stood at 41 per cent, down three percentage points since last year.
Alex Neill of Which? said: ‘Far too many people get a poor deal from their broadband provider.
BT, alongside TalkTalk, Virgin Media and Sky were among those providers to receive the greatest number of customer complaints
Virgin Media engineer connecting a house to the Virgin telephone, internet and cable television network in North London
‘The regulator must now deliver on its plans to improve the information that customers get about speeds when they sign up to a provider and allow them to easily exit a contract.
‘Customers who aren’t satisfied with the level of service they’re receiving should look to switch.’