Patients have been left at risk of going blind as thousands wait for eye appointments at one struggling NHS trust.
Junior doctors have blown the whistle at the University Hospital Southampton NHS Foundation Trust.
They warned at least 7,000 patients with serious eye conditions have missed out on follow-up appointments due to staff shortages.
Of these, 38 saw their condition worsen while they were forced to wait for specialist care, an investigation found.
Whistleblower junior doctors at University Hospital Southampton NHS Foundation Trust, which includes Southampton General Hospital (pictured), warned at least 7,000 patients with serious eye conditions missed out on follow-up appointments due to staff shortages
The trust has blamed the ageing population for a rise in demand outstripping its ability to treat those in need.
Of the 7,000 patients, 4,500 had glaucoma and 2,500 were suffering from diabetes-related eye problems. Both are major causes of blindness.
A spokesperson from the trust claimed doctors are seeing a five per cent increase in the number of patients coming to them every year.
It is unclear how severe the condition is of the aforementioned 38 patients, who are being reviewed by the trust.
The trust claims it has addressed the backlog of patients and has made ‘significant progress’ among those with diabetes.
But around 3,000 still need to be reviewed, who will be booked in for an appointment according to the urgency of their needs.
This came to light after trainee doctors wrote a letter of concern to trust chiefs earlier this year.
They called for a ‘national awareness message’ into the pressures facing eye clinics.
Both the trust and the Royal College of Ophthalmologists have blamed the backlog of patients waiting for appointments on ‘significant and sustained’ pressure on eye services across the country.
They added these issues are common in all NHS Trusts.
Michael Burdon, president of the Royal College of Ophthalmologists, agreed these problems are widespread, adding UHS is ‘ahead of the curve’ in getting them sorted.
‘I don’t think most trusts have got a really good handle of the extent of this problem,’ he told the Health Service Journal.
‘There’s a mismatch between capacity and demand across ophthalmology in the NHS.
‘More patients are being put on waiting lists that don’t tend to end up being managed appropriately and we get a situation where there are hundreds if not thousands of patients on the lists.’
Mr Burdon added eye services are not prioritised by health chiefs due to these conditions usually just affecting the elderly.
These services are also not seen as being as important as other specialities, such as emergency care, he said.
In an effort to prevent this patient backlog happening again, UHS plans to develop news ways of referring those in need.
It will also expand its team over the next few months, outsource to other providers and appoint a manager to oversea high-risk patients.
For those with diabetes, the trust will develop ‘virtual clinics’, offer appointments on Saturdays, use locum consultants, and suspend some general clinic and routine surgeries.
But last month Southampton City Clinical Commissioning Group said it was still concerned about the situation.
Unpublished data suggests 230 new specialist consultants are needed to cope with the rising demand.
NHS England has therefore launched an elective care transformation programme that is reviewing ophthalmology, as well as other services.
Helen Lee, policy and campaigns manager at the Royal National Institute of Blind People, said: ‘The appalling treatment of patients with serious eye conditions at University Hospital Southampton is shocking but, unfortunately, not entirely surprising.
‘A lack of specialist staff and facilities, causing a backlog in appointments, is a widespread issue and we know people across the country are losing vision due to unacceptable appointment waiting times.
‘Earlier this year, an All-Party Parliamentary Group report identified that training additional consultant ophthalmologists is key to meeting the rising demand in eye health services and addressing the existing staff shortage.
‘The situation in Southampton proves how vital it is that this recommendation is acted upon and we would urge the Government to ensure all of the recommendations from the inquiry are fully implemented as a matter of urgency.’
This comes after a report warned this coming winter is likely to be even more difficult than the last for the NHS.
NHS Providers said last year trusts made ‘extraordinary efforts’ to maintain care for patients in spite of unprecedented demand.
The body, which represents health service acute, ambulance, community and mental health services, warned the challenges this winter are likely to be even more severe.