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Restaurants have secret lists of ‘red zones’ where it is too dangerous to deliver food

Cracking the UberEats code: The secret ‘no go red zones’ used to protect delivery drivers from violence

  • Certain neighbourhoods in Australia labelled ‘no go zones’ for delivery 
  • Woman revealed her street had been downgraded following spate of crimes 
  • Domino’s and Pizza Hut both have ‘red zones’ while UberEats lets drivers choose

Certain neighbourhoods in Australia have been labelled ‘no go zones’ for delivery drivers due to high crime rates and concerns over driver safety.

Franchised pizza delivery companies, like Pizza Hut and Domino’s, have lists of addresses that drivers simply won’t drop orders to out of concern for their safety.

UberEats and Deliveroo don’t necessarily have ‘no go zones’, but delivery drivers and riders are permitted to reject or cancel orders if they do not feel safe.

Ashley Wootton, from Kelso in Bathurst in the New South Wales Central Tablelands, last week revealed her street had been downgraded to a non delivery region following a spate of crimes in the area.

She told Daily Mail Australia she ‘completely understood’ why her street was too dangerous for drivers. 

UberEats and Deliveroo don’t necessarily have ‘no go zones’, but delivery drivers and riders are permitted to reject or cancel orders if they do not feel safe

Ashley Wootton received a text message from Pizza Hut Bathurst which read: 'Unfortunately we are not able to deliver your order as the address supplied is a no delivery street for us due to the danger imposed to our drivers'

Ashley Wootton received a text message from Pizza Hut Bathurst which read: ‘Unfortunately we are not able to deliver your order as the address supplied is a no delivery street for us due to the danger imposed to our drivers’

‘I hate living in such a sh*tty area,’ she said. ‘They literally delivered to me two weeks ago.’ 

‘My street is terrible,’ she said. ‘It’s full of people using hard drugs… kids steal things all the time, cars get set on fire.’ 

Ms Wootton said she assumed the status of her street changed following ‘another robbery at 7/11’.

After placing her order for a serving of pasta, she received a text message from the store which read: ‘Unfortunately we are not able to deliver your order as the address supplied is a no delivery street for us due to the danger imposed to our drivers’.

The franchised store simply refunded her money before she had a chance to respond to the message.

A spokeswoman for Domino's told Daily Mail Australia such 'no go zone' lists do exist. 'Out of the millions of streets within Australia, there are a small number that have been excluded from delivery due to safety reasons,' the spokeswoman said

A spokeswoman for Domino’s told Daily Mail Australia such ‘no go zone’ lists do exist. ‘Out of the millions of streets within Australia, there are a small number that have been excluded from delivery due to safety reasons,’ the spokeswoman said

A Pizza Hut store sent a customer a text which read: 'Unfortunately we are not able to deliver your order as the address supplied is a no delivery street for us due to the danger imposed to our drivers'

A Pizza Hut store sent a customer a text which read: ‘Unfortunately we are not able to deliver your order as the address supplied is a no delivery street for us due to the danger imposed to our drivers’

Poll

Should drivers still have to deliver food to known ‘dangerous’ streets?

A spokeswoman for Domino’s told Daily Mail Australia such ‘no go zone’ lists do exist.

‘Out of the millions of streets within Australia, there are a small number that have been excluded from delivery due to safety reasons,’ the spokeswoman said.

‘This decision is carefully considered by Domino’s and our franchisees, often in consultation with local police.’

But not all suburbs that don’t have a delivery option are considered dangerous.

In fact, the spokeswoman said it is rarely the case.

‘The most likely reason a customer is unable to order delivery from Domino’s is because we cannot guarantee we can deliver a piping hot pizza in a timely fashion to their address,’ she said.

A former employee at Lismore Domino’s revealed her restaurant had ‘a massive sheet of streets that you are not allowed to deliver to.’

A spokeswoman for Deliveroo told Daily Mail Australia they don't necessarily have 'no go zones' in place, but the independent contractors who deliver on the service's behalf are entitled to turn down jobs if they're concerned about their safety

A spokeswoman for Deliveroo told Daily Mail Australia they don’t necessarily have ‘no go zones’ in place, but the independent contractors who deliver on the service’s behalf are entitled to turn down jobs if they’re concerned about their safety

She said most of the addresses were centered around Sherman Drive and nearby streets.

A spokeswoman for Deliveroo told Daily Mail Australia they don’t necessarily have ‘no go zones’ in place, but the independent contractors who deliver on the service’s behalf are entitled to turn down jobs if they’re concerned about their safety.

‘We are not aware of any streets or suburbs that are deemed dangerous, however riders are free to reject an order – even after pick up – which they may do for a range of reasons.’ 

Most residents in neighbourhoods known to be ‘red zones’ say they understand why drivers wouldn’t want to venture into the streets. 

‘My local didn’t deliver to my old address either it was so annoying… but kids were throwing rocks at the cars and robbing them at knife point, so I get it,’ one woman said.

‘Some of those drivers are young and there are bad people around. They are just protecting their workers.’ 



Read more at DailyMail.co.uk