Shoppers are stunned by this new self-service checkout feature at Coles – and it promises to make grocery shopping much easier
- Shoppers have been left intrigued and stunned by a new self-service checkout
- Self-service checkouts do not traditionally feature conveyor belts for checkout
- But a woman in Western Australia spotted one with a belt in her local Coles
- A Coles spokesperson said it’s part of an effort to make grocery shopping easier
Shoppers have been left intrigued and stunned by a new self-service checkout feature at Coles that includes a conveyor belt for Aussies with a trolley full of items.
Self-service checkouts do not traditionally feature conveyor belts and are designed for shoppers to be able to rush into a store and checkout quickly without having to queue at the main checkouts.
But these new checkouts spotted at a Coles in Western Australia allow people to take a trolley through the checkout and unload it onto the conveyor belt with both card-only and cash-and-card aisles.
Shoppers have been left intrigued and stunned by a new self-service checkout feature at Coles that includes a conveyor belt for Aussies with a trolley full of items (pictured)
A woman posted on Facebook after discovering the new checkouts.
And it wasn’t long before hundreds of others said they loved the idea too.
‘This will make the self serve checkouts a better experience, not having to ram/cram groceries into tight spots, one commenter wrote.
‘It’s just beautiful,’ another added.
But not everyone was on board with the idea, with some shoppers saying they don’t like the fact that there is no interaction with self-service checkouts:
‘I have always refused to use the self serve checkouts as they create unemployment. If I’m expected to do the work of their staff, then I expect an appropriate discount,’ one commenter wrote.
‘Next we will be asked to do our own price checks,’ another added.
The checkouts are part of an effort to make grocery shopping easier, along with self-checkouts with lower basket shelves so trolleys can fit over the top (stock image), a spokesperson said
A Coles spokesperson told Yahoo that the checkouts are part of a continued effort to make grocery shopping easier:
‘We will always have team members available to help customers on our main lane checkouts, but for those who prefer to self-checkout, in some stores we offer a self-service option for customers with trolley,’ a spokesperson said.
‘This includes self-checkouts with lower basket shelves so smaller trolleys can fit right over the top, or introducing belted self-checkouts.
‘All options offer the ability to weigh fresh produce, scan Flybuys, and pack shopping bags easily.
‘Not all self-checkouts will be available in all stores and we are continuing to listen to customer feedback to help us meet their needs.’
This isn’t the first time the checkouts have been spotted around the country, however.
As far back as 2015, Coles trialled the approach in two Melbourne supermarkets.