Coles’ shopping trolley ban at self-serve checkouts has divided social media with some customers wanting to boycott the supermarket.
Others support the move and say it will speed up shopping by reducing congestion in self-serve sections.
The trial trolley ban was announced on Tuesday, and comes after the supermarket giant stopped issuing plastic bags for free.
Coles has banned customers from using shopping trolleys in parts of their stores to see whether it will ease congestion and improve customer service experience (stock image)
Customers who are for the trolley ban fired back on those against, in support of the supermarket giant’s decision
Customers on Facebook also complained about long waits as staff scanned groceries at a ‘snail pace’
Angry customers took to social media to criticise the ban, saying the solution to avoid congestion is to increase the amount of workers and checkouts, not to ban trolleys.
Customers claimed they used trolleys at self-serve checkouts because of the lack of available staff. They also complained about long waits as staff scanned groceries at a ‘snail pace’.
Others said a better solution would be to invest in widening spaces around the self-serve section.
Customers in favour of the trolley ban fired back at those against, in support of the supermarket giant’s decision.
‘Yay, awesome idea,’ wrote one shopper.
‘They take up way too much room and customers take a lot longer than trained staff to put things through.’
The ban comes after the supermarket giant stopped issuing plastic bags for free, instead charging shoppers to use larger one (stock image)
Customers said the solution to avoid congestion is to increase the amount of workers and checkouts, and not to ban trolleys
One claimed people who use trolleys in the self-serve section were the same able-bodied people who parked expensive cars in disabled parking spots
Some accused customers who used trolleys in self-serve checkouts as ‘selfish’ people and were also labelled as ‘thieves’
One made a controversial comment claiming people who use trolleys in the self-serve section were the same able-bodied people who parked expensive cars in disabled parking spots.
Some accused customers who used trolleys in self-serve checkouts of being ‘selfish’ people and others also labelled them as ‘thieves’.
Customers online defended Coles’ decision and said self-serve existed for the purpose of ‘fast check outs’.
A Coles spokeswoman said the ban was to make it easier for customers to move through the self-service checkout and will begin as a trial.
‘To improve service to customers and ease congestion, in some stores we are accepting baskets only through the assisted checkouts,’ she told Daily Mail Australia.
The trial ban comes after the supermarket announced it would stop giving customers plastic bags for free – before changing their decision.
Coles’ shopping trolley ban at self-serve checkouts has caused fury and divide on social media with customers wanting to boycott the supermarket
A Coles spokeswoman said the ban was to make it easier for customers to move through the self-service checkout and will begin as a trial
Customers online defended Coles’ decision and said self-serve existed for the purpose of ‘fast check outs’