Sydney Trains is offering compensation for customers who missed flights after major delays on the network over the weekend.
Furious commuters lashed out at Sydney Trains after track work left some people waiting on the platforms for almost two hours.
Chief Executive of Sydney Trains, Howard Collins, will consider compensating customers who suffered considerable inconveniences on Sunday.
Platforms and trains were packed with people as services on the city circle line were majorly delayed, or cancelled
Chief Executive of Sydney Trains, Howard Collins, will consider compensating customers who suffered considerable inconveniences on Sunday
‘I apologise for those people who had big delays yesterday,’ the Sydney Trains boss told the TODAY Show.
‘If you missed a flight or had a big inconvenience we will consider compensation. Let us know.’
Sydney Trains warned commuters on Friday that there would be ‘significant trackwork’ over the weekend.
Services on the T1, T2, North Link and West Link lines were either cancelled or severely delayed on Sunday.
The delays occurred as engineers were working on upgrading the 39-year-old manual signal box to a digitalised system.
Due to the delays, Mr Collins said that there were four hundred engineers working overnight to ensure the weekday commuters wouldn’t be affected.
Sydney Trains warned commuters on Friday that there would be ‘significant trackwork’ over the weekend
The delays occurred as engineers were working on upgrading the 39-year-old manual signal box to a digitalised system
The Sydney Trains CEO said that the trains were running as normal this morning.
One commuter complained of having to wait 87 minutes for a train on Sunday, while another said that his train driver told him to catch a bus or walk over the Harbour Bridge.
Dozens of frustrated commuters expressed their anger on Twitter.
Dozens of frustrated commuters expressed their anger over the delays on Twitter
Greg Fogarty wrote: ‘You get better public transport in a third world country.’
One woman added: ‘Our train finally arrived but now we don’t have a driver? wtf #sydneytrains thanks for ruining my Sunday.’
Daily Mail Australia has contacted Sydney Trains for comment.