A Telstra outage knocking out ATMs nationwide has forced irate customers to use cash on the sunniest day of the year.
With large parts of Australia set to bask in a day of sunshine, the blackout affecting machine-to-machine devices – which also includes eftpos terminals – threatened to scupper plans for both consumers and business owners.
The fault was identified on Friday morning and resolved nationally by Saturday afternoon, with Telstra blaming the ‘intermittent authentication of devices’ for the problem.
A Telstra outage knocking out ATMs nationwide has forced irate customers to use cash on the sunniest day of the year (stock image)
ANZ customers are among those affected and the bank has apologised for the inconvenience caused.
A Telstra spokesman said on Saturday morning the company was work working to fix the issue but the network was still having issues.
The spokesman said: ‘We are making progress in restoring the intermittent authentication issue impacting some machine to machine data services.
‘Our team worked through the night to re-establish connectivity through the replacement of faulty vendor equipment. We are gradually reintroducing traffic to the link but there are devices that continue to be impacted.
‘We continue to work on restoring all services as quickly as possible and apologise again for the impact on our customers.’
Social media users reported taxis had been affected by the outage, with one posting all cabs were ‘cash only’ at Sydney airport on Saturday morning.
ANZ customers are among those affected and the bank has apologised for the inconvenience caused (stock image)
By 2pm on Saturday afternoon, a Telstra spokesman confirmed the issue had been fully fixed.
The spokesman said: ‘The issue that was impacting some machine to machine data services, including EFTPOS and ATMs, has been resolved.
‘The issue in a vendor’s network resulted in intermittent authentication of devices which prevented some of them connecting to the network.
‘Our team worked through the night on the fix and we are seeing the machine to machine traffic returning to normal.’
Shop owners also took to Twitter to vent their frustration, saying they would be losing out on trade from customers eager for refreshments on one of the hottest days of the year.
The latest issues for Australia’s largest mobile network come just two days after their cloud services were hit by a separate outage – affecting its private cloud platforms.
Shares in the embattled telecommunications company fell to the lowest level since 2011 in May after it told its investors it would struggle to meet its earnings projections for 2018.
Shop owners also took to Twitter to vent their frustration, saying they would be losing out on trade from customers eager for refreshments on one of the hottest days of the year
The latest issues for Australia’s largest mobile network come just two days after their cloud services were hit by a separate outage – affecting its private cloud platforms
Social media users reported taxis had been affected by the outage, with one posting all cabs were ‘cash only’ at Sydney airport on Saturday morning