Tesco is to axe 1,700 shop-floor jobs as part of a cost-cutting drive to make the customer experience in its stores ‘more helpful’. the supermarket giant revealed today.
Britain’s largest retailer said it is looking to ‘simplify’ its operational structure and said the changes will ‘improve efficiency’ by removing the roles of people manager, customer experience manager and compliance manager from its bigger stores.
This will give line managers more ‘direct accountability’ for customer service, Tesco said.
Tesco is to axe 1,700 shop floor jobs as part of a cost-cutting drive to ‘simplify’ the operational structure at Britain’s largest retailer
Matt Davies, head of Tesco UK and Ireland, said: ‘These changes remove complexity and will deliver a simpler, more helpful experience for colleagues and customers.
‘We recognise these are difficult changes to make but they are necessary to ensure our business remains competitive and set up for the future.
Mr Davies added: ‘Our priority now is to support affected colleagues through these changes in any way we can.
‘We hope to retain as many colleagues as possible in the new roles we have created and in the vacancies we currently have available.’
!['Drastic Dave' Tesco CEO Dave Lewis, pictured, has ordered more htan 10,000 job cuts](https://i.dailymail.co.uk/i/pix/2018/01/22/16/141F6B6B00000514-5298465-image-a-17_1516637867886.jpg)
‘Drastic Dave’ Tesco CEO Dave Lewis, pictured, has ordered more htan 10,000 job cuts
Tesco has said that it will attempt to find alternative roles ‘wherever possible’ for the 1,700 staff affected by the changes.
It plans to create 900 new roles with broader remits under the titles of people partners, learning partners and colleague relations partners.
The supermarket giant has axed at least a third of its jobs since Dave Lewis took over as chief executive in 2014.
Last year 1,200 jobs were culled at its head office not long after an announcement came of the closure of its Cardiff call centre, which cut another 1,100 jobs.
During his time as chief executive, Mr Lewis, dubbed ‘drastic Dave’ for his previous job cutting habits at the consumer goods firm Unilever, has ordered more than 10,000 job cuts spanning head office, supermarkets and overseas operations.
Tesco for its part has faced increasing pressure with the arrival of online retailer Amazon Fresh despite posting rising sales over the festive period.
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