A mother has shared the heart-warming moment a till assistant made her daughter’s day, after she let the little girl become a shop helper.
Kate Hiscock posted online that she had a ‘long, horrible day’ when she had to take her daughter along with her on a supermarket shop to Tesco Metro in Chippenham.
Eager Edith was keen to be a ‘shop helper’, running to get behind the checkout before they had even done their shopping, but to Ms Hiscock’s surprise, staff were only too happy to let her help.
Edith, aged two, skillfully scanning the shop through the till as Melanie and Leslie look on, at the store in Chippenham
Ms Hiscock took a photo of the heart-warming moment and shared it with the supermarket on Facebook.
She shared the picture of her daughter helping with the caption: ‘When you have had a really long, horrible day and then your toddler asks so nicely if she can “be a shop helper” and then this happens.
‘Thank you Tesco Chippenham you made one little two-year-old’s day. Outstanding customer service.’
Ms Hiscock explained that she had a particularly ‘long, horrible’ day when the till assistants helped turn it around
‘She walked out of the shop saying “I’m a real and proper shop helper now! Best day EVER!”‘
Tesco were quick to respond, adding: ‘This is really nice to see. Your daughter seems to be really enjoying herself.’
And other Facebook users tracked down the kind sales assistants in the picture, who have been identified as Melanie and Leslie.
Melanie wrote: ‘We like to try and give all our customers a good shopping experience and that includes young and old. She was adorable and a pleasure having her.’
Ms Hiscock told the MailOnline: ‘We’d had a rubbish day, it was just one of those days.
Edith, who is aged two, said declared the day the best ever after she left the store, thanks to being allowed to scan the shop
‘The laptop and the kettle had broken within half an hour, I’d had to be on the phone all day and she was being a two-year-old and having tantrums as they do.
‘Before we went into the shop, she said “Today have been a grumpy day”, which it had, she’d had to be good and quiet, and she was not in a great mood.
‘As we got there she said she wanted to help the ladies on the tills and ran behind the checkout, so I went to get her.
‘But they let her stay there as I did the shopping. The smile on her face – you would think she had been to Disneyland.’
Ms Hiscock, 38, explained that they regularly shop at the Emery Gate store in Chippenham, and so she felt comfortable leaving the toddler in the safe hands of staff while she dashed through the store.
The mother-of-two, who has a 14-year-old son called Jacob, added: ‘When I came back she was saying “look at me, look at me, I’m being a shop helper”.
‘They asked if she wanted to scan mummy’s shopping, and she was so excited.
‘She went from being in a grumpy, bad mood, to being so happy, skipping and singing as she left the store.
‘She was over the moon.
Ms Hiscock said the act of kindness helped turn the day from a grumpy one into a happier one
Ms Hiscock said the little act of kindness had completely changed their day and she had even been speaking about it the next morning.
She said: ‘They didn’t know that we had a stressful day, and that she was missing her friends from toddler group, but it really changed her day.
‘She wanted to send the photos to her nan and granddad.
‘They could have been doing any number of things, but taking out their time to make hers and my experience pleasant was just so nice.’
She also praised the ‘personal’ feel of the store, remarking that she often overhears staff speaking with customers about personal news, and that the employees always remember Edith’s name.
A Tesco spokesman said: ‘We’d like to congratulate our youngest and newest colleague on her outstanding service. She is an absolute natural who is welcome to come back and help out in our store anytime.’