Travel website Booking.com is accused by consumer group of flouting rules against hard-selling
- Probe by Which? suggests Booking.com is in breach of an imposed clampdown
- Websites were told to stop giving a false impression of hotels’ popularity
- Which? alleges that Booking.com continues to use false statements such as ‘only one room left on our site’ to push customers to make a reservation
A travel website has been accused of flouting rules against hard-selling.
A probe by the consumer group Which? suggests Booking.com is in breach of a clampdown imposed this year by the Competition and Markets Authority.
It has told travel websites to stop giving a false impression of hotels’ popularity.
Which? alleges that Booking.com continues to use false statements such as ‘only one room left on our site’ to push customers to make a reservation (stock image)
Booking.com insisted it had worked hard to implement the commitments agreed with the CMA, which include finding ways to inform customers about the messages it uses on the site
But Which? alleges that Booking.com continues to use false statements such as ‘only one room left on our site’ to push customers to make a reservation.
Booking.com insisted it had worked hard to implement the commitments agreed with the CMA, which include finding ways to inform customers about the messages it uses on the site.