If you are looking for a way to fix the “Disney Plus Hotstar App Not Loading” error then you have come to the right place. With a vast content library and easy-to-use interface, Disney Plus is one of the most popular streaming platforms available today.
Although Disney Plus is available in many countries, to watch the complete Disney Plus US library, you need to use a reliable VPN. This is because some of your favorite Disney Plus titles might not be available on Disney Plus in your region due to geo-restriction and infringement policies.
You can also easily Watch Disney Plus in Malaysia, the USA, the UK, and in other 60 countries. Having 56 million subscribers, Disney+ Hotstar is a widely used platform for streaming. This article will help you if you wish to learn how to fix the Disney Plus Hotstar app not working.
Reasons for Disney+ Hotstar App Not Loading
There are multiple reasons which can cause your Disney+ Hotstar app to not load, crash, hang, or not respond. Below are some of the most common causes of the Disney+ Hotstar App not loading.
- A weak or unstable internet connection while streaming Disney+ Hotstar can be one of the reasons why your app is not loading
- At times the app of Disney+ Hotstar is undergoing maintenance, in this case, the app stops responding to its users
- Some ad blockers also cause interruption while opening Disney+ Hotstar app, so make sure such a program is not installed on your device
- At times, the problem is neither with the App nor with your internet connection but with the video you are trying to load.
6 Troubleshooting Ways to Fix Disney Plus Hotstar App Not Loading
Check your Internet Connection
As stated earlier, one of the possible reasons for the Disney+ Hotstar app not working could be a poor and unstable internet connection. To check the speed of your internet, you can use speed testing websites.
If there is an issue with your internet here is what you can do:
- Switch to mobile data or try using an ethernet cable
- Reboot your Wi-fi device
- Make sure fewer people are sharing the internet bandwidth
- Close all background apps that might be using the internet
- Try disconnecting and reconnecting to your Wi-Fi once
Visit Disney+ Hotstar Page
When the Disney+ Hotstar server is under maintenance or is down for any reason then your app will not load or work. To know if the App is under maintenance you can visit their official page.
Such inconveniences are usually announced on the website.
Delete Disney+ Hotstar App Cache
Whether you are using Disney+ Hotstar App on Android, iPhone, or Windows, clearing the cache of the app can help you fix the App not loading error. Here is how you can clear the cache.
Steps to clear Cache for Android users:
- Go to Settings on your android device
- Click on Apps and Notifications
- You will see a list of apps
- From those, select Disney+ Hotstar App
- Now open Storage and Cache
- There will be two options: Clear storage and Clear Cache
- Click on clear cache
- That’s it, your cache will be cleared
Guide to clear cache for iPhone Users:
Unlike Android, the iPhone doesn’t let you manually clear the cache from apps. If you wish to do so, you will have to first delete the app and then reinstall it. To learn how to reinstall the Disney+ Hotstar app read the instructions below.
Reinstalling the app
At times just reinstalling the app fixes problems. Here is how you can reinstall the Disney+ Hotstar app on both Android and iPhone.
- Keep holding the app until a cross appears over it, or until it shows the option to uninstall
- Uninstall it
- Now restart your phone
- Go to App Store if you are using iPhone and Play store if you have android
- Search for the Hotstar app
- Click on install
- Once it gets installed, log into your account
- If the app is loading now, enjoy streaming!
Check for Updates
Updates not only fix bugs but also help you use the app more smoothly. First and foremost, look for any software updates on your phone.
If there are any, update your phone to the latest operating system.
Next, check if there are any updates for the Disney+ Hotstar app. If there are any, android users are required to visit the play store and apple users have to go to the Apple store in order to update the Disney+ Hotstar app.
Take help from Disney+ Hotstar Customer Care
8 out of 10 streaming platforms ensure they have an efficient customer care service.
Some streaming platforms even provide 24/7 live chat. So if none of the above-mentioned ways of troubleshooting works for you then you are advised to take help from Disney+ Hotstar customer care.
You can call them on their helpline or email them at hello@hotstar.com. Once you are in contact with them, explain your problem and follow their guidelines to make your Disney+ Hotstar app load.
Which Devices are Compatible with Disney+ Hotstar App?
The Disney+ Hotstar app may not be available for all devices. To make it easier for you, here is the list of devices that are compatible with the Disney+ Hotstar app.
- Android devices with OS 4.4 and above
- Apple devices with iOS 10.0 or above
- Samsung Smart TV
- Apple TV
- Fire TV
- Google Chromecast Gen 2
Wrap Up!
Disney+ Hotstar is one of the best apps for streaming. From movies to web series, it has all your favorites on a single platform. But people often face issues with the app crashing, or the app not loading.
The error of the Disney+ Hotstar app not working can be because of your poor internet connection, the app under maintenance, or the server not responding. There are different ways to fix this error, all of which are mentioned above.
Start by checking your internet connection, and be sure that the Disney+ Hotstar app is not undergoing any maintenance, if nothing works try clearing the cache of the app or reinstalling the app. Sometimes updating the app can also be helpful.
The last resort is to take help from the app’s help center. Once your issue is resolved, enjoy watching your favorite movie.