Westpac and St George have suffered outages for a third day in a row.
Customers with the banks have been left furious this week after repeated outages left them unable to use internet banking or the Westpac and St George apps.
Many have complained they’ve been unable to access their money as both banks try to assure customer they’re fixing the issue.
‘Westpac is down for the third consecutive day. It really is not good enough. Their job is to facilitate the payment system and there appears to be a system failure here. People cannot access their funds, buy groceries, pay their staff, etc. Please help!’ one person wrote on X.
‘It is a 3rd time? How many times more? I am planning to change your bank after being a customer for 20 years. It can’t last like this longer,’ said another.
Westpac for the third time this week apologised to customer.
‘We’re aware that customers are experiencing further issues accessing online and mobile banking. Our teams are currently working to fix the issue. We apologise for the inconvenience and will continue to share updates here,’ a spokesperson said.
St George have issued the same statement.
A major Westpac tech outage has caused the app and online banking to stop working for thousands of Australians, leaving them unable to access their money
St George also suffered an outage on Monday, Tuesday and Wednesday
Issues had been resolved with both banks on Monday and Tuesday but the problem reoccurred on Wednesday.
At 8am on Wednesday, there were nearly 1,700 complaints made about Westpac to Downdetector.
For St George, that number spiked at 270 complaints on Wednesday morning.
Thousands of Westpac and St George customers had reported the same issues on Monday and Tuesday.
The reason for the outages are not yet known.
It comes just days after Westpac ended cardless cash withdrawals, forcing customers to use a physical bank card to withdraw money from an ATM.
‘As part of continually reviewing our products and services, Westpac will no longer offer the cardless cash withdrawal feature,’ Westpac announced.
The bank claimed the change was part of a continual review into its ‘products and services’.
It stressed that customers will still be able to make cash withdrawals from Westpac ATMs across Australia as long as they use their physical card, and cash transactions can also be made at branches across the country.
Westpac also confirmed that cardless cash deposits would still be available to customers.
More to come
***
Read more at DailyMail.co.uk