The online gambling sector is experiencing unprecedented growth. A recent analysis has revealed that by 2027, it’s expected to reach a value of $127 billion worldwide. The industry is becoming a significant employer, offering various roles across a wide range, skill sets, years of experience, education levels, and salaries.
Building a career in the online gambling industry has never been more exciting. The industry is burgeoning, plenty of jobs are out there, opportunities are scattered across the globe, and, perhaps best of all, you can often perform your duties from the comfort of your own home. Interested? These are the 4 most exciting positions in the industry you may want to consider.
Live Dealer
The dealer is the face of the casino. You’ll be the one customers see when they’re placing their bets on blackjack or putting their chips on 31 Black at the roulette table. People love gambling online, but they still love the personal touch of being able to interact with a real person.
This job is definitely suited to someone who likes interacting with customers, having a little joke here and there, while always maintaining a professional attitude. You can’t get away with having a general knowledge of table games either. You need to be a full expert on roulette, blackjack, baccarat, poker, the works.
Live dealers don’t need experience, at least not for the junior roles. Many companies take on trainees, knowing that the pool of people that have all the required skills are not always plentiful, especially considering how quickly the market is growing. What does this mean for you? Opportunity.
Software Developer
These days, casino games require skilled developers. Slots, for example, are almost like mini video games, instead of the old school generic fruit machines. Building the best online casino games requires an inventive mind, a passionate developer, and someone who is looking to expand their coding knowledge.
Software developers are paid very well. And they’re in demand. This is because casinos are permanently competing to provide the most exciting and rewarding games for their customers. Casinos don’t want gamblers to be stuck with a stale product; they want to guarantee fun and novelty at every turn. This is why becoming a software developer for the gambling industry is such a good bet (pun intended!); you’ll make a solid living and the salary is very good indeed.
For this job, you’ll either need a degree in a relevant field or some knowledge or experience of the required software and programming languages. If you’re a self-starter and willing to grind out the hours, a college degree isn’t always necessary. You just need to show you know your stuff and are willing to learn.
Affiliate Manager
If you’re not the type of person who enjoys being in front of the camera, an affiliate manager is a solid alternative that’s a little more behind the scenes. Affiliate managers are essentially responsible for a huge chunk of the marketing strategy for online casinos, using the affiliate model to attract new customers.
You’ll need to build relationships with individuals and companies who will spread the word for the casino on your behalf. You’ll negotiate deals to create win-win situations for your employer and your affiliates. Day-to-day communications with brand representatives are part of your pay grade. Analyzing campaigns to deliver KPIs and acceptable ROI will be your bread and butter.
The most important skill you need to have is being able to talk to people. Networking and ensuring affiliates are doing their jobs is a core part of the job. You can be the best numbers person around, but if you don’t have a personable touch you won’t have the affiliates to back your commission.
Customer Service Agent
You know what customer service reps do, at least for the most part. You deal with customers from all over the world, responding to queries, concerns, and, sometimes, unreasonable requests. Most casinos will have you responding via live text or email, with phone calls being less frequent. In many cases, you can even do this job from home. Becoming a customer service agent requires several key skills:
- Patience. Under no circumstances should you lose your cool when speaking to customers. Remember, they’re putting their hard-earned cash into the casino. Respect that. Even if the customer is wrong, treat them in a friendly and understanding manner.
- Knowledge of the casino. You’re going to need to know the business inside out. You’ll be given a manual, sure, but you’ll need a little more than that.
- 100% desire to please the customer. Customers aren’t always easy to deal with. We get that. But your goal should always be to leave any interaction with a satisfied customer, no matter the situation. It doesn’t mean you need to concede every single time, but you want to do your best to have them return to the casino. Deal with difficult customers in the right way.
Exploring Your Options
If any of the aforementioned jobs sound interesting, explore the options. Don’t hesitate. Google is your friend. Draw up a list of casinos and add “jobs” or “careers” to the query. Many accept rolling online applications and handle all recruitment in-house. You’ll be surprised by how quickly you can get started on an exciting new career.
The online gambling industry is growing by leaps and bounds, and those who are willing to work hard and invest in their careers can go a long way. You can start small and build your way up, even if you don’t have a college degree. Online casino jobs are flexible, offer sizable benefits, and if you’re a gambling enthusiast, it may not even feel like work half the time.