Travel meltdown! Woman goes berserk at Mexican airport ticket counter after airline declined to issue a refund when her reservation went missing from the system
- María Guadalupe destroyed a Volaris ticket counter at Mexico City International Airport moments after her reservation didn’t show up in their system
- The 56-year-old was upset with an airline agent who informed her that she needed to seek a refund from the travel agency that sold her the ticket
- She tried to flee the airport but was intercepted by auxiliary police agents
A female passenger was taken into custody at Mexico City International Airport after she destroyed a ticket counter because the agent would not refund her money for a missing reservation.
María Guadalupe, 56, lost her temper after the flight reservation she made through a travel agency did not show up in the Volaris system.
Cellphone footage showed Guadalupe standing on top of the counter’s baggage scale slamming a computer screen to the floor after she was instructed to contact the agency to get her cash back.
She continued to argue with the workers and, at one point, tossing a barcode scanner to the ground as shocked passengers waiting to check in their bags watched.
María Guadalupe lost her temper at Mexico City International Airport when an agent with Volaris, a low-cost airline, informed her that her flight reservation was missing
Guadalupe destroyed four computers and four scanners at a Volaris ticket counter at Mexico City International Airport on Tuesday
‘If you don’t want to, don’t give me the money back. I don’t give a f***. But that’s going to cost you,’ she shouted at one of the agents.
‘Don’t give it to me. But you pay for that, and if you don’t want to, it’s very nice.’
She then walked over to a second counter, where she grabbed a screen and a keyboard and slammed both to the floor.
A person could be seen standing by the counter waiting for Guadalupe to end her tantrum before escorting her away.
Volaris accused Guadalupe of destroying its property and causing a disturbance at one of its ticket counters inside a Mexico City airport on Tuesday
Guadalupe attempted to leave the airport before she was intercepted by Auxiliary Police agents
Auxiliary Police agents intercepted Guadalupe as she was about to exit the airport and placed her in custody.
An incident report indicated that she ’caused damage to an airline counter at the AICM (Mexico City International Airport).’
Online news portal Infobae reported the irate woman destroyed four computers and four scanners.
The low-cost airline pressed charges against Guadalupe, accusing her of damaging equipment as well disturbing the peace.
DailyMail.com reached out to Volaris for comment but they did not immediately respond.
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