A holidaymaker was told she needed to go a diet by a disgruntled hotel manager after she left a negative review calling the hotel ‘horrendous’ and ‘grimy’.
Emily Chance says she was also accused of ‘hating everyone and everything’ by Nelcon Hotel owner Ken Evans in the 41-word message.
The mother claims to have received the text after leaving a scathing review of the hotel on travel site Booking.com.
She paid £38 for two people for a two-night stay at the budget hotel in Blackpool, Lancashire, with her husband Michael to celebrate their second wedding anniversary in September.
Emily Chance, pictured, says she was also accused of ‘hating everyone and everything’ by Nelcon Hotel owner Ken Evans in the 41-word message
The mother claims to have received the text after leaving a scathing review of Blackpool’s Nelcon Hotel on travel site Booking.com
The message read (sic): ‘For someone who as never been away before you do not come across as nervous in fact you come across as a nasty piece of work who probably should be put on a diet as you must hate everything and everyone’
Emily was visiting the hotel with her husband Michael, pictured right, to celebrate their second wedding anniversary in September
Emily said: ‘My weight has nothing to do with this at all, the staff made no effort to help and we were worried if we cancelled we would lose our £40.00 booking fee.
‘Even though it was the cheap hotel you still expect some effort for your money, you would still expect it to be clean.
‘I don’t think the bed sheets had even been changed from the last person.
‘I wouldn’t want my worst enemy to stay in there let alone anyone else. I was stunned by the text message. It was so unprofessional.
‘The manager was shouting at people to get out when they were checking out, they made us feel uncomfortable.
‘There were lots of drunk, rowdy people in there. They asked for a review and when you give it to them this is what you get.’
Emily’s pictures of the hotel show grime in the room where she was staying
The hotel cost the couple just £38 for a two-night wedding anniversary stay
Emily was also unhappy with the pillows which were provided in the room
The roof at the budget hotel in Blackpool also had marks on it
Speaking about the text, Emily said: ‘They need exposing and people need to be warned how bad this hotel really is’
Emily said:Emily said: ‘I wouldn’t want my worst enemy to stay in there let alone anyone else’
But their romantic getaway quickly turned sour as Emily claimed standards at the Palatine Road hotel were not up to scratch.
In a September 30 post on Booking.com, she complained of a ‘horrendous smell as soon as you walk in, grime in the shower and dirty towels’ – scoring the hotel 3.8 out of 10.
But a Nelcon Hotel spokesman responded publicly to Emily’s Booking.com review, asking her: ‘Can I ask, just what did you expect for what you paid?’
They added that ‘most of what you describe I do not recognise as a matter of interest’ and ‘I think possibly you were expecting a four-star hotel’.
Hotel owner Mr Evans took the defence of his establishment even further – and sent a text message to Emily’s phone.
The message read (sic): ‘For someone who as never been away before you do not come across as nervous in fact you come across as a nasty piece of work who probably should be put on a diet as you must hate everything and everyone.’
He later said he had sent the message after reading her review which he labelled ‘a pack of lies’.
‘I don’t have a problem with people reviewing us, but what she wrote was a pack of lies,’ he said.
In a September 30 post on Booking.com, Emily complained of a ‘horrendous smell as soon as you walk in, grime in the shower and dirty towels’ – scoring the hotel 3.8 out of 10
‘The hotel is not dirty and doesn’t smell. She was looking for problems which weren’t there. I am really pee’d off with it all.
‘I don’t regret texting her at all. We have new carpets coming in a couple of weeks and anyone is welcome to take a look.
‘The review was disgusting and reduced a female member of staff to tears.
‘This is a budget hotel but we are not dirty and don’t deserve to be lied about.’
Emily told MailOnlne: ‘We tried to spend as little time as possible in the room as possible because of the awful smell. It made us feel ill.
‘A homeless shelter would have been cleaner.
‘The bedsheets and towels had not been washed, the shower was disgusting and there was dirt all over the kettle as well as chewing gum on the window sill.
‘The carpet had not been cleaned for a long time and the staff did not seem interested in helping at all.
‘I left an honest review about how bad Nelcon Hotel is only to have one of the staff make it their business to go into my account and personally text me an offensive text from their personal mobile number to mine telling me I needed to go on a diet.
‘This should not be allowed, it was a little too personal and they had no right making personal digs to paying customers. It is an outrage.
‘They need exposing and people need to be warned how bad this hotel really is.
‘I would never recommend this to anyone it’s not fit for a dog to be staying in.’