A family flying from Oakland to Las Vegas claims that Spirit Airlines diverted their flight to Los Angeles due to bad weather – and then simply left them stranded at the airport.
Courtney Adkins boarded Spirit Airlines with her family of four – including two young children – on Monday morning.
After departing from the Bay Area, the flight was rerouted to LAX because of poor weather, according to KTLA-TV.
![Courtney Adkins boarded Spirit Airlines with her family of four - including two young children - on Monday morning for a flight from Oakland to Las Vegas](https://i.dailymail.co.uk/i/newpix/2018/07/11/01/4E1B205500000578-5940453-image-m-31_1531269882626.jpg)
Courtney Adkins boarded Spirit Airlines with her family of four – including two young children – on Monday morning for a flight from Oakland to Las Vegas
![After departing from the Bay Area, the flight was rerouted to LAX because of poor weather. But the airline left them stranded at the airport, forcing them to sleep on the floor](https://i.dailymail.co.uk/i/newpix/2018/07/11/01/4E1B204700000578-5940453-image-m-34_1531269903267.jpg)
After departing from the Bay Area, the flight was rerouted to LAX because of poor weather. But the airline left them stranded at the airport, forcing them to sleep on the floor
![After almost 24 hours, the airline finally gave them a boarding pass to a flight to Vegas](https://i.dailymail.co.uk/i/newpix/2018/07/11/01/4E1B203600000578-5940453-image-m-36_1531269954522.jpg)
After almost 24 hours, the airline finally gave them a boarding pass to a flight to Vegas
![DailyMail.com has reached out to Spirit Airlines for comment. A Spirit jet is seen at Dallas Fort Worth International Airport in this 2017 file photo](https://i.dailymail.co.uk/i/newpix/2018/07/11/01/4E1B2E4800000578-5940453-image-a-37_1531269987597.jpg)
DailyMail.com has reached out to Spirit Airlines for comment. A Spirit jet is seen at Dallas Fort Worth International Airport in this 2017 file photo
The passengers aboard the flight needed to wait two hours before they could disembark from the plane, which was sitting on the tarmac.
After getting off the plane, they learned that the final leg of the trip to Las Vegas had simply been canceled.
Adkins told KTLA that the airline did not offer any updates or support.
She said her family spent the night sleeping on the floor at LAX.
Finally, the family received boarding passes for another flight which left Los Angeles at 6:00am on Tuesday.
‘If I could talk to them, I would definitely tell them they need to have a training course for their employees on events that are unexpected, on how to properly communicate with their guests,’ Adkins said.
A representative for Spirit Airlines told DailyMail.com that snacks, water, and meal vouchers were handed out to stranded passengers in the terminal.
The representative also said that there was simply not enough time to justify booking hotel rooms for the passengers since they needed to be back at the airport shortly after deplaning.
The airline said: ‘Flight 466 got to the gate just before midnight.
‘By the time our Guests were deplaned, and our agents spent time rebooking them, it was much later.
‘Most of our Guests were set to board their replacement flight at 5am.
‘It was not prudent to provide hotel rooms for only a couple hours, especially due to the increased TSA processing time expected because of the more 100 unplanned diversions to LA last night.’
The airline said that some guests who chose not to continue to Las Vegas for personal reasons were offered hotel rooms.
The airline also released a statement which read: ‘Spirit Airlines flight 466 was one of many that were forced to divert to LAX because of dangerous weather conditions in Las Vegas.
‘Because these diversions are unplanned, there is often a delay in gate availability.
‘We apologize to our Guests for the inconvenience and frustration a diversion like this causes, but the safety of our Guests and Crew is paramount.
‘We worked with Guests to reaccommodate them and appreciate their patience.’