Australia Post is called out over major fail that’s annoying customers

A frustrated Australia Post customer has delivered an extraordinary takedown of the postal service – hammering it for limited opening hours, ‘slow’ staff, lengthy queues and the strange items they sell. 

Sydneysider Jenny Tian said that she is filled with dread whenever she misses a parcel at home and has to line up at the Australia Post office – fearing its long wait times and difficult operating hours.

‘Can someone please explain to me why Australia Post is so sh**?,’ she said. ‘Every time I get one of there cards (asking to come into the office) I think “oh no, I’ve been summoned to waste an hour of my life”.

‘The staff are dressed in red and white and they’re handing out packages. They should feel jolly like Santa but no, they’re as grumpy as the Grinch.

‘Their personalities are as unavailable as their opening hours.’

Ms Tian also commented on the office’s strange selection of goods to buy which can range anywhere from books to home wares.

‘They’ve got, like, airfryers and breadmakers and coffee machines on sale,’ she said.

‘I came here to pick up a parcel, not kitchen appliances.’

Hundreds of viewers agreed with her in the comments. 

‘I’m just wondering how I missed the delivery when I haven’t left the house in month?,’ one person wrote – an act many Australians who live in a major city would have experienced. 

‘It’s a nightmare when you get a pick up slip for a parcel that will easily fit into the letter slot but they make you waste 20 minutes instead,’ another said. 

‘They need (to sell the) appliances to keep you in the store or you’d see the line and walk out and say I don’t need the parcel,’ a third person wrote. 

A fourth commented: ‘I always get these even when I’ve been home all day, never hear a knock.’ 

Hundreds of frustrated Aussies vented in the comments about Australia Post”s long queues (above)

People also commented on the strange items for sale at Australia Post offices, saying they ‘keep you in the store or you’d see the line and walk out’ (pictured, toys for sale at Australia Post)

Adding to frustrations is the fact that eight senior executives and 362 non-executive employees for the company received about $24million worth of taxpayer-funded bonuses in the last financial year.

Another frustrated customer, Teddy, shared his own video where he labelled the office as having ‘the worst customer service in Australia’.

‘Australia Post, this is the only place that will have you waiting in line for 30 minutes only for you to get to the front and have zero sense of urgency,’ he said.

‘It’s like the more frustrated you are, the slower they work. Taking their sweet time.

Aussie TikToker Teddy (above) said it’s frustrating visiting the Australia Post office because ‘it’s like the more frustrated you are, the slower they work’

‘Brother, I’ve been in line for so long I bought an airfryer and a Foo Fighters CD. Can we get some hussle? There’s more action in a graveyard than there is in this store.’ 

Hundreds of commenters rallied behind Teddy and complained about their own Australia Post experiences.

‘AusPost – they send you away to fill out a form and you have to start the lining up process all over again,’ one commenter said.

‘Australia Post only puts one or two people on the register,’ another wrote.

‘Can we highlight that we’re in line at AusPost because their delivery drivers can’t use doorbells,’ a third person said.

Daily Mail Australia has contacted Australia Post for comment.