The Internet has become the center of communication and is one of the best allies for companies. Through online advertisements, it is possible for a company to get customers and improve its online reputation at the same time.
This technique is very effective, as it allows Internet users to learn more about products and to give their opinion about a company. However, there is no guarantee that all reviews received will be positive.
Some reviews can be derogatory and insulting, and this can damage the brand image. There are a number of tools that companies can use to remove negative reviews from their pages.
What are the origins of negative reviews on the internet?
There are various reasons why dissatisfied customers may report a product or service on the Internet. The product may have technical defects or the user may have a bad experience with the product, which is why you should issue a warning to the user.
Such reactions are understandable. It is possible that false negative reviews are posted on your page simply to make you look bad. Some products get a bad buzz on social networks because of these suggestions.
It is not possible to remove some reviews, let alone change them.
When making a purchase or requesting a service from a company, consumers refer to consumer reviews. To maintain your reputation and brand awareness, it is important that the reviews that appear in the search engine are filtered.
Steps to report and remove a Google review
Google allows customers to delete a review left on a business page with just one click.
If you want to delete a negative review left by a customer on your Google Business profile page, there are companies like Five Reviews that offer the possibility to delete Google reviews.
In this case, you have two options:
- Sign in to Google Business via Gmail,
- Enter the name of your establishment directly into Google.
Report a return by talking about the search engine
- The first step is to enter the company name into Google, and see your business listing appear on your right,
- Open all customer feedback by clicking on ”Google reviews” below your company name,
- Find the comment to be deleted and click on the flag icon to the right of it,
- A Google page opens, and you choose the type of offense committed and click on the send button.
Report a return from Gmail
Log in to Google My Business via Gmail, and click on Google aps. Then flag the listing associated with your business and, click on the establishment and the Reviews tab. Select the review you want, click on the three dots, and report the review as inappropriate.
It is possible to report multiple negative reviews at once on your business listing, whether or not they come from the same person.
Requirements for reporting and then removing a Google review
Before you report and remove a Google review, you must ensure that the reviews are fake or inappropriate before taking action against them. False reviews are deceptive practices that carry more serious penalties than removal.
Some businesses have become professional at spreading false information to enhance unfair sales or to discredit other establishments.
This is a case of unfair competition, aimed at misleading consumers’ search results. This practice is condemned by Google, and reviews can be removed if you are affected. There are other, more serious legal penalties for buying fake reviews:
- A sentence of up to two years imprisonment,
- A fine of 300,000 euros.
Is it possible to delete all the notices?
When you request the removal of a review, Google may refuse to remove it. Reviews that do not fall into the category of inappropriate reviews or fake reviews cannot be removed.
It is also not possible to block a Google review from appearing in search results. You cannot disable Google reviews on your Google My Business account. When you create an account for your business, reviews are automatically displayed on the listing.
If the review is not removed by Google, you can still respond to the customer in a cordial and polite tone as you would with an honest negative review. In this case, you can publicly explain why the review is inappropriate.
This does not change the review, but it does instill a sense of trust in readers.