News, Culture & Society

Pizza Hut charge customers $200 for pizza in online glitch

Hundreds of furious Pizza Hut customers claims they were left without pizzas and with huge bills after a new website and app failed. 

Pizza Hut launched their new website and app, for it only to crash Sunday night leaving customers fuming. 

Many people took to social media complaining they had been charged several times for one pizza order.

Hundreds of furious Pizza Hut customers were left empty handed after huge website glitches took their money

The website meltdown meant customers were being charged several times for one order

The website meltdown meant customers were being charged several times for one order

Hundreds of people took to social media to complain, one claiming she was charged $140 

Hundreds of people took to social media to complain, one claiming she was charged $140 

One angry customer wrote they had 'almost $150 gone and nothing to show for it' (pictured)

One angry customer wrote they had ‘almost $150 gone and nothing to show for it’ (pictured)

‘I got charged five times for one order,’ one person posted to Pizza Hut’s Facebook page. 

‘I was trying to order from the app and every time I tried it wouldn’t go through and would say an error occurred please try again.

‘So instead of spending $40 on pizza I’ve spent over $200! I didn’t even receive anything else other than the phoned in order.’

Hundreds of other angry customers took to social media, saying they were charged hundreds for one order. 

‘I was charged $140 for pizza that I did not receive,’ one person wrote.

‘Just been charged three times for pizza that I’m not even getting because the order for delivery won’t go through but yet you’ve managed to deduct three lots of payments from my bank account, almost $150 gone and nothing to show for it,’ someone else posted. 

Some customers are even claiming they were charged up to five times for one order 

Some customers are even claiming they were charged up to five times for one order 

Pizza Hut told News Corp their new online platform experienced a technical issue, causing the order disruption

Pizza Hut told News Corp their new online platform experienced a technical issue, causing the order disruption

The spokesperson said people affected would receive full reimbursements of their orders

The spokesperson said people affected would receive full reimbursements of their orders

A Pizza Hut spokesperson told News Corp their online platform experienced a technical issue, which caused a bottle neck in the ordering system. 

The issue was with the credit card processing system which didn’t recognise or register orders. 

The spokesperson said the issue had been resolved and customers would be refunded including the cost of their received orders.  

Daily Mail Australia has contacted Pizza Hut for comment.

Read more at DailyMail.co.uk