Restaurant hits back after woman gave it a one-star review

  • Becky Farran believed that she deserved free food after her pet dog passed away
  • Pastels, Blackpool, had asked customers to say why they should get a free meal 
  • But when they did not respond to Ms Farran’s post she left them a one-star score
  • She also left them a scathing review alleging ‘terrible food’ and ‘terrible service’
  • Restaurant then responded to the review by offering her a free piece of lettuce

A customer who left a restaurant a one-star review because they would not give her free food was offered a piece of lettuce in return. 

Becky Farran left the scathing review on Blackpool-based eatery Pastels’ Facebook page. 

The restaurant had asked customer to ‘tell us why you deserve something free’ on Facebook and offered winners free chips, burgers and milkshakes. 

One victor had just handed in his notice at work while another lucky winner had spent an hour cleaning nail polish off her one-year-old. 

Pastels had asked customer to ‘tell us why you deserve something free’ on Facebook and offered winners free chips, burgers and milkshakes

But Becky Farran, who believed she deserved a freebie due to her dog dying, was left disappointed after the restaurant ignored her post. 

She wrote: ‘Clearly not dog people… I won’t be trying your place at all and consider yourself unfollowed.’

She then reviewed the restaurant giving it a terrible one star and writing: ‘Terrible service and terrible food.’

But the restaurant noticed and called Ms Farran out on the ‘fake review’. 

Pastels wrote: ‘Because you didn’t get picked is it appropriate to leave a one-star which is clearly a lie you have not tested our food.

‘We also have dogs ourselves… free piece of lettuce for leaving a FAKE review.’ 

Ms Farran then reviewed the restaurant giving it a terrible one star and writing: 'Terrible service and terrible food.' But the restaurant notices and called Ms Farran out on the 'fake review'

Ms Farran then reviewed the restaurant giving it a terrible one star and writing: ‘Terrible service and terrible food.’ But the restaurant notices and called Ms Farran out on the ‘fake review’

Gage Dunstan, 29, who runs the restaurant, told The Star they would honour the offer of free lettuce if she came down to try their food.

‘Anytime we get a bad review we message the person and try to solve the problem, but with this review, we had proof that she had not been and was slandering our business,’ he said.

‘We would never call out a genuine review.

‘She said we must not be dog people, but we donate dog food to a lady who feeds homeless people’s dogs.’

 

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