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ROLE OF TECHNOLOGY IN CUSTOMER COMPLIANCEs

We all are well aware that this era is more dependent on technology and robots. When we Google a simple thing, we get thousands of suggestions in a fraction of second. Modern-day businesses are now being imagined and crafted on the digital canvas. We have everything automated and under one single tap or voice search. If you want to know the traffic condition before going out, you just ask your virtual assistant, and it gives you the information in nanoseconds. If we avail of any online service or download any app from App Store or Google play store, after frequently using, a rating option pops, asking for our opinions. We usually rate it five stars or one based on our user interface experience.

Some of the businesses have their apps that they use to know their customer feedback. If we buy something and we are charged wrong for that or do not get the right product, as a customer, claim the refund. There are billions of people availing different services online from different parts of the world. If you are running a business, you would like to know who your customer is. KYC is an essential factor for almost every industry, and if it is any financial institute like a bank, then it becomes mandatory to keep the identity of your customer.

If you want to know your customers, all you need to do is, run a customer identity program, their due diligence, and ongoing monitoring. Let us see how we can benefit from technology in customer compliance.

  • Increase Efficiency

How will you feel if you have to record and write policies and then post those updated policies of your program to your customers’ address? Sounds too outdated and tiring, right? Your customers will even wonder why to post in paper form when you could have just emailed it. Having a technology-based approach will make your policy upgrade, distribution, attesting old archives, and policies much more accessible and efficient by a simple update.

  • Case Management

You are getting too many customers, and you have to collect information manually to know your customers. Once you are done taking the data, you will have to make a file of identities and the cases you come across. If someone asks about a particular case, you will have to skim through a pile of papers in a file. Imagine if this effort is minimized to just writing a name on the screen to pull out all the necessary information. A faster, and case centric technology can moderate all the instances you have entered in the database and can relieve you from the efforts.

  • Centralized Access

An excellent regulatory technology can centralize access to all compliance areas lying across different departments of your organization. This way, you can have access to every compliance data and within a single click, without asking your secretary to pull the files out. Teams leading an integrated platform can easily link data together to have a detailed insight. Automated technology can help you to have a program insight to avoid the occurrence of undetected incidents.

  • Reduced Risk

A technology automated compliance can also help you to reduce the risk of coming across any identity crisis. You can easily monitor the ongoing communications with your customers all over the world. A robust program will give you an edge to have strategies prepared for any risk at its earliest before it becomes a full-fledged crisis. A technology incorporated compliance system will not only reduce your risk of potential enforcement and lawsuits, but it will also minimize the cost of capital insurance premiums.

  • Flexibility

We always prefer a bit of flexibility in the policies we get to know about from the providers. Companies expand their business by opening ventures in new locations and cities. Instead of moving to that particular location every few days, you can monitor the activities by shifting your data on a single app cloud. Your teams also need to stay up-to-date with any upcoming change. If you are using a flexible and easily scalable technology, your teams can get the update in a blink of an eye.

Conclusion

The days of recording everything on spreadsheets and then having to recheck it to avoid mistakes are over. The world is embracing technology quickly. Automation of technology has given a new turn to everything. Many organizations are still relying on spreadsheets, but smart organizations are facilitating their customer compliance officers and executives by shifting to technology-based automation. With technology, it has now become more accessible for organizations to learn their customers’ identity, their due diligence, and their current communication activities with the organization. Instead of hiring people to gather information to fill spreadsheets is getting out of sight, and by spending one-time money on technology, people are getting more cost-effective and a step ahead of any issue that can happen soon.