Did you know that there are more than 30 million small businesses in the USA alone?
Thanks to evolving technologies, there has never been a better time to start a business from your laptop.
However, as your business grows you will have an expanding number of clients to communicate with. Has your business reached the point where you need a call center?
While a dedicated call center may seem like a huge investment, call center software can do the same job much faster and easier.
What are the best call center software products on the market? What are the benefits of a call center for businesses? Why not read on to find out?
RingCentral Contact Center
Ringcentral is one of the most highly ranked call center software solutions available. It offers all of the major benefits of Call center software such as routing and analytics management. However, it also offers some business-centric solutions such as CRM (customer relationship management) integrations.
Ringcentral offers a promise that the service will be up and running 99.9% of the time and they pride themselves on their level of security. It also provides much-needed call center reporting software with functionality.
As with most cloud-based software solutions, their support agents are based around the world. This means that they can provide support wherever you are.
Cloudtalk
If you are looking for a cloud call center software solution that is trusted by other large companies, Cloudtalk may be the option for you. Multinationals such as Fujitsu, Mercedes-Benz, and DHL are regular customers.
One of the major advantages of Cloudtalk is that they offer an interactive dashboard. The dashboard allows users to monitor incoming calls in the queue even before taking the call. This can provide needed context that can improve customer service.
Cloudtalk offers services in a number of languages. You can even learn from each customer experience and journey with their flow designer feature.
Freshcaller
If you are looking for virtual call center software that offers a flexible pricing plan, you may want to check out Freshcaller. They offer a plan with a basic monthly rate that covers basic features. However, after this, you pay only when customers call you on a per-minute rate basis.
This may allow you to save money depending on the rate of calls made to your business. In any case, it will be very useful for companies with seasonal business that need to up and downscale their usage quickly.
This is a very popular platform with over 6,000 businesses using virtual call center technology. The interface is intuitive and easy to master regardless of the experience level of the user.
8×8 Contact Center
8×8 contact center is a great option if you want a feature-laden software solution. This is especially for businesses that have established workflows. A key feature of 8×8 is that it can integrate with other programs.
8×8 offers the opportunity to deploy real-time analytics and reporting of individual and team usage of the program.
8×8 also collaborates seamlessly with other large software packages. These include Zendesk, Salesforce, Microsoft Dynamics. This makes it an ideal choice for companies who want to manage analytics.
While it compiles analytical data it also ensures that it is legally compliant. It meets HIPAA, FISMA standards and incorporates privacy options for sensitive data entry.
CrazyCall
Some companies are looking for a purely sales-focused call center system. CrazyCall has many functions that you may want to benefit from.
Auto-dialling, call monitoring and click-to-call are amongst these. If you are looking to integrate your call center with your eCommerce platform, CrazyCall can do this. If lead generation is your priority it has tools that can allow you to initiate this within the software.
Zendesk Talk
Zendesk is one of the biggest names on this list, you may already know or be a user of its CRM technology. However, did you know that they also have a very powerful call center solution?
Zendesk Talk connects both your call center and your customer issue ticketing software programs. This means that your call center agent will have full access to the context of each call from these tickets. they can also benefit from recordings of the call.
The goal of this software is to streamline support processes. This means that it has many functions which work well for customer support but not necessarily for sales agents.
Many companies are looking to improve the customer service you provide. To this end, Zendesk Talk has many features that can help you to overcome bottlenecks.
Talkdesk
The builders of Talkdesk created a product that improves the experience of the customer from beginning to end. It offers a customer product based on the purpose of your business, whether sales, BPO, or customer service.
It offers integrations with many widely used software programs. These include Salesforce, Zendesk, Slack, Zoom, and Microsoft Teams. This means that the adoption of this program will likely, not provide to be traumatic for teams or when onboarding.
Genesys
Genesys cloud is another simple to use call center software package that allows you to manage analytics. You can view the performance of your software and its users by means of easy-to-use dashboards that are populated by real-time data.
This is a sales-oriented software package. It is ideal if your sales reps are located across a broad area. the company emphasizes the ability to provide an excellent user experience regardless of their location.
The Best Call Center Software for Your Business and Much More
If you are looking to provide better communication options for your customers, call center software is a great solution. However, you need to ensure that the software has the functionality to meet your companies needs.
By applying these principles, you will be able to find a solution that gives your customers the experience they deserve.
If you are interested in learning more about these topics, why not head over to our blog page and check out more of the same?